Who to sue??

4743hudsonj

gordikin wrote: »

Type...check...post...why not?

So sorry, I missed a letter. Did I ruin your day?;)

EDIT: And a capital letter! The excitement must be too much for you....

gordikin

dmg24 wrote: »

The OP says he has done his research. I am always interested to learn new things!

Me too...I suspect we will not from truth(not)man007 however!

bazster

Easy tiger! What contact have you actually had with Novatech over this? If it's just one 'phone call, in which you allowed them to fob you off with that 28 days baloney, then you are nowhere near sueing anyone yet!

Write to Novatech by recorded delivery, stating your claim, and reminding them that according to the Sale of Goods Act they, as the retailer, are liable, not the manufacturer.

Once they realise that you know your rights and can't be fobbed off, they might decide then and there to help in some way, maybe by letting you have a replacement. Then again they might not, but there's no point in going completely over the top with engineers reports and court cases until you really know where you stand with Novatech.

djhworld

I have a feeling the "computer and subsidiary parts" refers to purchasing a complete PC/Mac/Whatever from a retailer, not from a self build

gordikin

4743hudsonj wrote: »

So sorry, I missed a letter. Did I ruin your day?;)

EDIT: And a capital letter! The excitement must be too much for you....

It makes more sense now you have edited it!...thank you!

4743hudsonj

gordikin wrote: »

It makes more sense now you have edited it!...thank you!

I couldn't let something as un-important as a typo bother your precious time.

System

You bought a CPU installed it into your motherboard. After nearly 2 years your PC has now failed. Did your motherboard cause the failure? Has the CPU failed or is it something on the motherboard causing the problem?? Did some other component such as graphics card cause the failure by injecting a spike on to the buses?

You need to be able to prove that it was not your motherboard or anything else that caused the failure of your CPU. Until you can do that you might as well forget about chasing anybody for some sort of compensation.

mikey72

onthebeach wrote: »

The engineers report would have been £390+vat! if someone can do it cheaper let me know.

Intels own MTBF(Mean Time Between Failures) is 25000 hours for Q9450 (2.6 years)

Yes I have the proof it was inherently faulty. I have the temperature logs right up until it died that showed it running at 32C with a Max of 39C when playing games(70C is the limit). It was consistently within Intel's specified limits.

It was also protected against electrical spikes via a surge protector and UPS.

The extensive research was done at the library and website of HM’s Court Service.

What temperature are they quoting the mtbf at. Even a 10 degree rise gives an acceleration factor of over 20.

onthebeach

Well I took the advice to converse with Novatech before jumping into court action.

Novatech asked, yesterday for the CPU to be sent to them along with logs etc.

The motherboard works fine. I put a new CPU in and it all works fine. Prior to that I had everything tested just to be sure it wasn't any other peripherals that caused the failure.

So we shall see what comes of this route.

Freddie_Snowbits

Does the OP fit car radios as well?