Still having problems with btyahoo broadband

loulou41

It's nearly 4 weeks since I upgraded to btyahoo broadband. When it works, it's great but most of the time at least a couple of time during the day, I lose my connection. Really a nuisance if you are in the middle of buying something and you have to start all over again with the message "unable to upload page". Never had any problems with dial up. I have btbroadband help desk and it says it cannot find the phone line etc. Usually after a couple of mins, it starts again. Is it possible the problem is the router, I connect through ethernet and it's a btvoyager 210? I have phoned technical support and they are useless with do this and that. What I do not understand why sometimes it works fine and sometimes I lose my connection? Thanks

Browntoa

are you on 8Meg broadband, ??

there are known problems with some lines/exchange equipment that cause this drop out

loulou41

Browntoa wrote:

are you on 8Meg broadband, ??

there are known problems with some lines/exchange equipment that cause this drop out[/QUOTE

Can only get up to 3mb, so far have only managed to get near 2mb. Thanks

Browntoa

I'm thinking that the problem is with the set-up of the line

BT need to do some line tests, think there was also aproblem with some of the early kit in the exchanges

loads of people have been getting intermittent cut-outs when on 8Meg

Cardew

I would agree with Browntoa. I and a friend in another location had exactly your problem with dropping out. The line couldn't cope with the speed they were trying to give us.
They cut the speed and its been fine.

loulou41

Cardew wrote:

I would agree with Browntoa. I and a friend in another location had exactly your problem with dropping out. The line couldn't cope with the speed they were trying to give us.
They cut the speed and its been fine.

How did you contact BT? I have contacted technical support and honestly they are hopeless with their do this and do that. I was told my router should be connected on its own with no extension. How could I, it's impossible, the computer itself takes a gang of 6 with the monitor, printer, speakers etc? It did cross my mind to try to just plug the router on its own with no gang extension to check whether it will do work on a trial basis as I have nowhere to connect the others e'g t.v,dvd etc. Currently I need 9 sockets to take all that I have got on my desktop. Thanks

mrJ_5

adslmax, aka upto 8mb broadband - takes 10 days to find an ideal speed for your phone line, so your connection will experience problems until then possibly

check that you have filters installed on every phone socket

by no router extension - i think the help desk mean that you connect the adsl part to your phone line from something like your master socket, and then if you use the ethernet connection (or network) - have a long cable around your house to your PC, else, if wireless you have nothing really to worry about - its not the router's power that needs no extension - its the cable from your phone line to the router that needs no extension, as the copper wires in any extension cord could be damaged, or not suitable for broadband

tunesurfer

Its well documented on other sites that there are quite a few problems with the bt max 8mb systems. I have been on now for 12 days and have no speed increase whatsoever other than a slight upload speed increase. I have no telephone extension cables and even took the cover off the main socket to plug into the one underneath effectivley bypassing my upstairs bt installed socket which i never use.

Now do I ring the indian call centre and go round and round in circles as I have read that many other people have done - its ridiculous and bt are geting people to sign up on 12 months contracts for a product which still has faults.

They are now stuggling to send out the hubs and have had to recall the phone handsets due to dodgy buttons that kids could choke on.

Wake up BT we want a real service.

loulou41

I had a phone call from BT and was told to try connecting my DSL line in the main BT socket which is downstairs. For that he suggested I buy a long ethernet cable to connect and see if it resolves the problem of my broadband being intermittent sometimes. He also said I can only get up to a max 2.5mb as he has tested my line. I will have to pay the engineer £100+ if he cannot fnd ay fault with my line. I think I am going to give it a miss and put up with as I do not wish to pay for a call out. I think after my 12 months contract run out, I will consider wireless.

Victors_Bruvver

Have called BT again and complained that my line keeps dropping but only in the evening afrter 20.00.

All I have had back in response so far is the usual "unplug the modem whilst we do the tests" and all I get back is the "line is fine"

Even called BT to report it as a line fault and the engineer went on line to do some tests which he said were fine. All he could suggest was that they could send someone out to check everything locally but if the fault was found in the property, I was liable for a 60 something pound fee. A bit different from the 100 quoted earlier.

Rang them again today but via accounts as I just got my bill and suggested to that they owe me for a partial service. Whether that did the trick on not but put thru to the technical help desk to whom accounts explained the situation and guess what? There is a problem at the exchange where it goes into overload in the evening periods and cuts people off.

They have promised that the engineers will be notified of the problem and that I will get some compensation for a proble that was originall y reported to them on 8 June or thereabouts.