mobile phone insurance contract

robinh73

Hi there,
I was checking through my bank statements and noticed that I was paying £26.75 per quarter to Carphone Warehouse, despite having left them to go to O2 14 months ago. I contacted Carphone and they advised me that this amount was for insurance on a Vodafone contract that I cancelled approximately 6 years ago. I have therefore been paying this amount since then and it got lost in all the other monthly ins and outs so I didn't pick it up until now. Carphone have said they will not refund this at all. Can anybody please help?
Many thanks.

Jon_01

The general rule with most networks (not sure if it covers retailers) is they'll only refund back 3 months. On the bases that you should be checking your bills/statements monthly and reporting any errors.

Terry_Martin

[FONT=Arial, sans-serif]In general you normally have to give at least 1 months notice in writing when cancelling phone insurance contracts, this is your responsibility. If you forget to do this they will continue to debit your account, but even so you need to watch them like a hawk. It's surprising how an unnoticed direct debit can amount to literally hundreds of pounds per year.[/FONT]

DarkConvict

You agreed to a monthly/annual service. You never told them to stop providing it, so they keep on providing it at a charge.

Unless you have actually told them to cancel and have written confirmation, you aren't going to get a refund, because as far as they know you still wanted the service on the phone you insured.