PC World HELP!!!

wiraone

Does it give something like BAD_POOL_CALLER? If yes, then it might be caused by RAM or any cards you have on the PC. I've had this problem when trying to fix my friend's PC .. taking off the modem card seems to solve the problem but not fully .. I could get into Windows but I kept getting "Serious Error" pop-up windows all the time.. My guess will be that the motherboard went seriously bad.

SmokeyHudson

I will try memtest and see if that flags up anything.

I am not an expert at these things by any means and from PC World's lack of support I turned to a friend that is more knowledgable then me to get a quick fix.
I do not agree that you should have to buy a recovery disk before they will even take a look at the system

Flexible_Friend

Tell PC World that they are in breach of the Sale Of Goods Act and it's their reposnsibility. Mention the key phrases "be of satisfactory quality" and "be fit for the purpose". It's the shop's responsibility and not the manufacturer's.

Furthermore, if the PC was purchased using a credit card (or at least £100 of the purchase price was paid using the card), then the credit card company will fight your case. Inform PC World that you are taking the case up with the credit card company.

Don't buy their system restore disks.

bingo_bango

Flexible_Friend wrote:

Furthermore, if the PC was purchased using a credit card (or at least £100 of the purchase price was paid using the card), then the credit card company will fight your case. Inform PC World that you are taking the case up with the credit card company.

Don't buy their system restore disks.

Actually, Section 75 of the Consumer Credit Act states that if you use a credit facility (credit card) to pay for any part of a transaction for goods which cost between £100 and £30000 (of which £25000 or less must be paid using the credit facility), then the credit provider becomes equally liable with the trader for the contract.
Pay £0.01 on your credit card, they become equally liable for a £20,000 car.

I've only just discovered that MSE has a new forum in Home Shopping called Consumer Rights. This may be better moved there, where a more detailed answer can be given and shared.

SmokeyHudson

Flexible_Friend wrote:

Tell PC World that they are in breach of the Sale Of Goods Act and it's their reposnsibility. Mention the key phrases "be of satisfactory quality" and "be fit for the purpose". It's the shop's responsibility and not the manufacturer's.

Furthermore, if the PC was purchased using a credit card (or at least £100 of the purchase price was paid using the card), then the credit card company will fight your case. Inform PC World that you are taking the case up with the credit card company.

Don't buy their system restore disks.

Does this still applies if I have had the machine for a a few weeks (even though not used til recently)

Was purchased online with credit card so that might help.

I really don't want to have to escalate it but i am shocked at how their customer service has been both in store and on telephone

espresso

Flexible_Friend wrote:

Tell PC World that they are in breach of the Sale Of Goods Act and it's their reposnsibility. Mention the key phrases "be of satisfactory quality" and "be fit for the purpose". It's the shop's responsibility and not the manufacturer's.

I think that you are wrong about this. Firstly lots of PC's are sold without restore disks and also we don't know exactly what has been done to this machine since it's purchase.

bingo_bango

The Sale of Goods Act 1979 (as amended) does apply, and the retailer of the goods are responsible as the other party in the contract, not the manufacturer.
Any goods sold must, as said by FF, be of satisfactory quality, and fit for their intended purpose, as well as being free from minor defect. Arguably, selling the PC without restore discs does not allow you to use the machine to it's full capabilities, as performing a system restore is impossible, and this is a method I use on an infrquent basis to tidy up my HDD and clear out the nasties.

Can I suggest that before this gets into an 'I'm right, You're wrong' argument about consumer law, that the OP actually contact the right people to give you advice, as it's hard to fully advise when you can't speak to someone to ascertain all the relevant facts.

If you are in England, Scotland, or Wales, you can call Consumer Direct on 0845 404 0506, or if in N. Ireland call Consumerline on 0845 600 6262.

lipidicman

Again, you may find that you have breached the warranty if you have been inside the machine. I personally don't think these clauses would stand up in court (ie warranty terms cannot reduce statutory rights) but they may try them against you in store

westferret

If it was a techinal fault and pc world are playing take it up with advent as it is their machine that is faultly and you may have better luck with them. It is them that should provide a manufacters (probably spelt wrong) warrenty for the laptop so they should do something about it.

Little_John

I think you have gone about things the wrong way.

Your new pc was randomly rebooting unless you know what your doing 95% of people would have contacted the supplier or support that comes with the system. instead you took it upon yourself to replace a less than 1 month old hard drive, why? doing that is likley to invalidate your warrenty especially if there were seals on the case.

All that aside, if your trying to install windows and it is failing even on a new drive the problem is hardware related and likley to be either the drive controler or the motherboard maybe memory. no matter how many system restore disks you buy it wont fix the problem.

Phone PCworld and tell them that it is faulty and you want someone to fix it, throw in the fact it isnt fit for purpose ect and see what they say.