urgent help appreciated - laptop playing up

ih8stress

Help, please.

My son was on facebook last night and was typing, when it suddenly started typing by itself, then the screen tilted sideways.

When switching it on, it goes to the Windows Error Recovery screen with safe, safe mode ......network, safe mode ....... command prompt options. Is highlighted on 'start windows normally' option and counts down about 20 seconds.
Am unable to move to safe mode etc. at this point and when it gets to the main desktop screen with all the usual icons, the screen is sideways and no keys seem to work, and unable to move the pointer.

Presume this is probably a virus.

Have tried pressing F8 repeatedly when first switching it on but this has no effect and if I try doing it on the Windows Error Recovery screen, it just makes the screen 'blink'.

Am currently at the library on a one hour free thingy. Is anyone available to give me any suggestions as to what to do PLEASE. I will print off any suggestions whilst here, to try at home.

Thanks

P.S. Actually did a full scan with malwarebytes last week (after updating it first), which came back okay.

Albert99

Did he installed any software or games?

ih8stress

I don't think he has done anything new recently

JUNIOR

use windows Recovery disc ? or partition on laptop

sounds like a virus to me .

I could'nt get my pointer to work after virus , i switched lappy off , removed battery and mains . I held the power button down for 10 secs and some reason it worked again .

so can u not access the desktop at all ? or safe mode

really need to get to safe mode with networking to complete malwarebytes scan

fiddiwebb

So none of your keys on the keyboard working or your mouse?

Albert99

ih8stress wrote: »

I don't think he has done anything new recently

Just double check with him about the installation/ downloads and also did he remember the site name which he is viewing at the time of issue.

ih8stress

JUNIOR wrote: »

use windows Recovery disc ? or partition on laptop

sounds like a virus to me .

I could'nt get my pointer to work after virus , i switched lappy off , removed battery and mains . I held the power button down for 10 secs and some reason it worked again .


"I've tried it with just the power from the battery but it was the same. Haven't tried removing the battery yet. Where is it? Is it easy to remove?
How did it work with no power and battery? Was there still enough power left in it for it to work? May give that a try."

so can u not access the desktop at all ? or safe mode

"Cannot get to safe mode as pointer won't work at all, neither will pressing F8 repeatedly."

really need to get to safe mode with networking to complete malwarebytes scan

My son somehow managed to get windows to try and run a repair on it last night but it came back saying it was unable to.

JUNIOR

try an external mouse , what new icons are displayed ? antivirus , poker sites ?

JUNIOR

What laptop is it ?

JUNIOR

"I've tried it with just the power from the battery but it was the same. Haven't tried removing the battery yet. Where is it? Is it easy to remove?
How did it work with no power and battery? Was there still enough power left in it for it to work? May give that a try"

i done this to drain all power from lappy and then plugged it back in ! pointer drivers reloaded doing this

ih8stress

Junior: Will check with my son about the sites recently used.
The icons displayed are what are usually on the main screen, eg. IE, recycle bin, apps, etc .

It's an HP G70 laptop.