Problems with an eBay seller

NobleWordz

Hi,

Last sunday I ordered a desk from ebay, it came to £95 inc delivery, I recied it tuesday and it was damaged, looked like the wood had become damp and warped in storage, I contacted the seller and they said they would arrange for a courier to pick it up today, no one arrived.

I was just wondering where I should go from here, what's my rights? I don't want to go through paypal and eBay yet I want to try and resolve it ammacably.

I never had a problem like this before, I have no idea what to do. Any advice would be grateful.

Cheers.

DUTR

NobleWordz wrote: »

Hi,

Last sunday I ordered a desk from ebay, it came to £95 inc delivery, I recied it tuesday and it was damaged, looked like the wood had become damp and warped in storage, I contacted the seller and they said they would arrange for a courier to pick it up today, no one arrived.

I was just wondering where I should go from here, what's my rights? I don't want to go through paypal and eBay yet I want to try and resolve it ammacably.

I never had a problem like this before, I have no idea what to do. Any advice would be grateful.

Cheers.

Leaving negative feedback often leads to the seller resolving things a little more quickly, "you can rip a person off but just once" springs to mind.

NobleWordz

DUTR wrote: »

Leaving negative feedback often leads to the seller resolving things a little more quickly, "you can rip a person off but just once" springs to mind.

Yeah I thought about doing that, I think I'll contact them in the morning and use the neg as a last resort.

Thanks.

suited-aces

Try moving this over to the ebay board. If you do as dutr says, you may find the seller has no incentive to help you. Go through the proper channels, and don't blackmail the seller with the threat of a negative.

NobleWordz

suited-aces wrote: »

Try moving this over to the ebay board. If you do as dutr says, you may find the seller has no incentive to help you. Go through the proper channels, and don't blackmail the seller with the threat of a negative.

I didn't even know eBay had boards, thanks for the suggestion I started a thread over there and just emailed the seller, just asked him if he arranged the courier.

Cheers.

pendulum

Leaving bad feedback at this early stage is unfair and will just annoy the seller, I don't recommend that at all, just contact them saying the courier did not come today as expected and see what they say.

Hintza

DUTR wrote: »

Leaving negative feedback often leads to the seller resolving things a little more quickly,

Why would the seller be bothered after the neg had been left?

Just try and sort it out and if they mess you around just stick your PayPal claim in.

deanos

^^ wot they say, dont leave neg fedback yet

pulliptears

DUTR wrote: »

Leaving negative feedback often leads to the seller resolving things a little more quickly, "you can rip a person off but just once" springs to mind.

Terrible advice!!

Dont neg yet, give the seller a reason to work with you!

bundly

There is a clearly defined procedure for goods that are not as described (SNAD)

I went through the process yesterday and the seller refunded me AND told me to keep the item.

cyberbob

Phone the seller you can request there details via ebay.

http://pages.ebay.co.uk/help/tp/know-seller-contact.html

Sometimes the fact that you have requested details makes them act