Robbed by O2

System

Cybersilly wrote: »

Good news, your advice and email addresses worked wonders Summer01
I have just had a call from a senior manager at O2's Customer Services apologising profusely for the error and my having to go to the trouble of including the 'Executive Management Team' in my email complaint.

They have found the problem (an error in the ordering service - they set up two accounts, one with £707 credit in it, the other no credit hence the additional charge for handsets) and are now in the process of refunding the debit card.

They are also giving me a free 32gb iPhone (as I was about to order another when I noticed the cash missing from my account) which is equivalent to £270 - result.

Thank you very much for you info and advice, fantastic

Hey that's great news, I'm really pleased for you! It's a shame that it takes this level of escalation to resolve matters, however if that's all that will work it probably saved you lots of hassle. I'm glad you got things sorted quickly... Glad I was able to help..