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direct linehome response 24-cheats

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thought i would share my "experience" with you weds. 28/06, boiler broke down, called direct line as i have a policy. despite phone calls etc explaining no hot water, children, etc, no one turns up until tues 4/7/06, engineer fitted a thermo couple, which he said is a common problem, boiler still did not work, he then said it could be the divertor valve, or pump, which cost over £100 pound each- no problem i thought, as the policy covers £1000 parts and labour, per visit. he then says direct line only give them £115 per job, to cover everything, so he says he will be losing a lot of money on this job.
said he will order part, but did not know when he will be back to fit, contacted direct line, who today- 06/07 state that the engineer said i have sludge in my system, so am NOT covered, so will have to get another company to inspect, and if they find no sludge etc, direct line will then sort it out.
to say i am gobsmacked would be an understatment, after 7DAYS without hot water, to pull this stunt is frankly, dispicable. :mad: I have had to ring british gas, who will try to send an engineer tommorrow, how can direct line pull this stunt, has anybody else had similar problems?

Comments

  • Macnab
    Macnab Posts: 314 Forumite
    no, had a problem with a leak under the bath, been going on for so long floorbaords have fallen through to foundations, directline 24 sent someone out within 45 mins to fix leak and the directline acccidental damage sent me a cheque to pay for all the water damage within 2 days of receivng 2 quotes from joiners and plumbers.

    Sorry you've had such an awful time it sounds terrible
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