Gazco fires - experiences

CaptainWolf

Anyone got a Gazco fire? We had a Linear Designio installed two years ago in a small extension that we built. Never been used much but we've now got problems with starting and servicing. Plumber/gas fitter serviced the appliance but was unable to cure fault. Gazco don't have any service engineers but say that they offer technical advice to independent gas fitters. Suggested diagnostic test to determine faulty parts.

Seems bit of a cop out?

Heating_Guy

Hard to know what may be wrong without a site visit and diagnostic test shoud highlight any problems - suggest you visit their website and find your nearest Gazco-approved fitter

hc7909

We have a Gazco fire with a remote control. It is November and we have a fault. The gas installation company who fitted the fire have visited but cannot get it to work.
Gazco sent us some extra instructions, which we tried, but it still doesn't work.
The local gas installation company cannot help any further as it is a technical issue - so suggested we get a Gazco engineer to look at it.
We phoned Gazco to book a visit, but they said they can only visit customers with fires under guarantee in the 'busy' period (ie cold months).
Gazco suggest we contact them again in Spring, when they might be able to fit in visits to people with fires out of guarantee.

Surely Gazco should realise that faults are more likely to occur in the colder months when people are using their fires?

We now face the winter months without a gas fire. (Or we could buy a new one and get a guarantee)

Premier_2

The suppliers website suggests that all servicing and after-sales support should be provided by what they describe as "qualified", "experienced, independent retailers"

http://www.stovax.com/system_pages/about_us/expert_retailer_network.aspx

If they are independent, the supplier can't dictate who they can see or when.
I suggest if you are not getting the support you would expect, try another of the "qualified", "experienced, independent retailers" (and perhaps report your poor experiences of the first to the company)