orange signal

billyboy2468

hi anyone any advice.my 2 boys on orange network,1 is contract other pay as you go.always had great signal in my house and round about my area.now can barely get a signal on either of them.phoned orange customer services and they said theres a mast down and it should be fixed for friday.if its not fixed soon do i have grounds for breach of contract, 1year into a 2 year contract

drbesty

Orange haven't breached the contract so you wouldn't have any grounds to terminate, certainly ask about a refund on your line rental though

DarkConvict

If you lose signal in the home, you can sometimes cancel as they are no longer providing the service in your area where you took out the contract. You have to give them time to fix the mast (30-60 days). If they fail to do so, you can usually cancel but must return the handsets if they came with the contract.

If you moved house inbetween taking out the contract and the problem happening then no, as that was your choice not theirs.

billyboy2468

ok guys thanks for replies.well appreciated

conja21

The handsets are MOBILE phones, not home phones. Ive spoken to Orange before about it and they say loads of things affect signal, weather, time of day , thickness of walls etc. The best you can get out of it is a reduction in the bill, good luck with it!