O2 + Debt Agency - Advice Please

powerful_Rogue

matrix999 wrote:

I hate to say this but it looks like your liable to pay the outstanding £188.00 as O2 have completed there investigation.

The name thing as far as io'm aware is irrelevant as you have acknowledged that the account in question is in fact your account and the money outstanding relates to a service you have received from O2.

Sorry for the bad news

Thanks for your reply.

That cant be right though can it? Just because O2 say's its correct, dosent mean it is.

Going to give the consumer helpline a call on Monday and see what they suggest.

matrix999

Certainly worth a call!

stiffnuts69

powerful_Rogue

Just pay the bloody money you owe and stop trying to wriggle out of it

Saeed

They have done something similar to me. Went through to disconnections and told them I wanted to disconnect, so they offered me the 12months free o2 25 deal and it would work as follows:
1) They would downgrade me to o2 25 tariff which costs £16 but they would knck £10 off that so £6/month line rental
2) Give me a credit for £75
3) 6*12=72 which means 12 months free line rental + 3 pounds credit

EXCEPT the monkey in retentions has left they phone on the o2 100 tariff at 25 pounds per month!!!!!!! What do you think my chances are of telling them they are wrong when they send me a "note" fromt their system similar to the above!???? Pretty much nothing, as it was a phone conversation which they will say was also not recorded! convenient eh?

powerful_Rogue

stiffnuts69 wrote:

powerful_Rogue

Just pay the bloody money you owe and stop trying to wriggle out of it

Very helpful. Well that solves it dosent it! Thanks

Im not trying to "wriggle" out of anything. Ive been charged for a service I asked to be cancelled. I service I didnt want and didnt use.

stiffnuts69

powerful_Rogue wrote:

Very helpful. Well that solves it dosent it! Thanks

Im not trying to "wriggle" out of anything. Ive been charged for a service I asked to be cancelled. I service I didnt want and didnt use.

So are you saying that you didnt enter into a 12 month contract? If you are then why would O2 say that you did and provide you with the notes to confirm this

powerful_Rogue

stiffnuts69 wrote:

So are you saying that you didnt enter into a 12 month contract? If you are then why would O2 say that you did and provide you with the notes to confirm this

I am saying exactly that. I phoned O2, cancelled my contract (after the 12 months) and then joined three.

I have no idea why O2 are saying I agreed to enter into another contract, and thats what this problem is about.

They have provided the notes, but are unable to provide the telephone recording in which I stated I wanted the contract cancelled.

matrix999

I think it might be an idea for you to contact O2 again and ask the Customer Rekations Team at Peter Erskines office to speak with the advisor who took your call to disconnect and ask them to read over there notes to see if they can recall the call details by reading there notes.

It may be a mistake on O2's part, and hopefully the original advisor in disconnections/retentions can remember the call.

I personally can't see why O2 would give you a new contract with a £100.00 resign credit if you wanted to disconnect your account and go to 3???

Something just not right here, you've either agreed the new contract or O2 has made a mistake.

Jonni2bad

Hi powerful-Rogue

Since I am not privy to the conversation that took place, I have no alternative but to base my answer of the details you have provided - in other words, I take it that you have given complete and full details in an honest fashion.

With that in mind, you didn't enter into a new contract, you cancelled the existing one. If O2 believe differently, then it will take more than notes on a system showing the letter Y against a tick box.

If they are unable to provide you with a copy of the telephone call recording and they have no written authorisation from you, then you now have 2 options.

You can take legal action against them, small claims court, to recover monies that they are claiming from you, and I would also add an element of distress into the deal too. You have been contacted by debt collectors on their behalf chasing a non-existent debt. This is harassment and can be added to the claim for the judge's discretion.

Alternatively, have no further correspondence with them in the hope you can provoke them to take legal action against you. This puts more onus on O2 to provide a balance of probabilities and I would suggest your evidence that a new contract was taken with an alternative airtime supplier would indicate you had no further need of O2. It would also save you from paying court costs up front.

You could also counter-claim for harassment if they did take action to recover.

Either way, start by writing to O2 to state that the amount is formally disputed. CC this to Moorcroft.

I would also send a Section 10 DPA notice to them on the basis that they might be entering details to your credit files to show late payments.

Check your files asap. If you find they have entered incorrect information regarding this account, then further action will be required to remove it, plus compensation.

I'm not on these forums as often as I used to be, so if you need further assistance or more advice on any particular point, PM me at Consumer Action Group - same username.

Have you already paid the sum that you believe was correct - the £47 odd? If so, then fine, but if not you should pay this now.

Thenotsowyzewun

I've been reading this thread with interest, but really haven't had anything to add. That last post by Jonni2bad, excellent, much better than any of the "stop trying to wriggle out of it" nonsense from people who couldn't be bothered to read your whole post properly.
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