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when are the templates going to be available ?

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Comments

  • Premier_2
    Premier_2 Posts: 15,141 Forumite
    10,000 Posts Combo Breaker
    edited 27 January 2010 at 4:11PM
    slim_shady123 wrote: »
    ...i have another question where is the fighting fund money and what has it been used for?...
    What fighting fund money? Has Martin set up a fighting fund? Have you donated anything to it?
    slim_shady123 wrote: »
    ... if ray cox has been advising the site why are there no template letters yet ?..
    MSE_Martin wrote:
    ... knowing 'what to do' isn't easy ...

    ... - the truth is the answer isn't easy - and we dont necessarily have it yet.

    For the full response, see here.
    http://forums.moneysavingexpert.com/showpost.html?p=29069135&postcount=56
    "Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
  • N-Jefferson
    N-Jefferson Posts: 8 Forumite
    orc wrote: »
    This is not exactly the case, its your interpretation, and please be mindful of implied language.

    Can you please advise what facts you base your statement on.
    The fact that I see it happen day in day out.

    I work for CB/YB in the FD department of AQU (Advice of Quality Unit)
  • Newkid
    Newkid Posts: 48 Forumite
    N-Jefferson wrote: »

    Incidently, can I just ask who has sent you the letter from YB?
    The fact that I see it happen day in day out.

    I work for CB/YB in the FD department of AQU (Advice of Quality Unit)[/QUOTE]

    N-Jefferson

    Brave of you to admit to working for YB/CB on this forum and in the AQU unit too !

    I received my letter yesterday from YB/CB regarding Bank Charges & it came from that Black Hole called Customer Engagement in Glasgow, that office on the 4th floor where letters go in but replies dont come out !!
    From my personal experience of YB/CB the timescales that they set out to adhere to are NEVER met & every request/complaint I have had I have had to chase , without exception ( I am a 30 year customer of YB). As for trying to get information from a SAR , well, I have had 3 sets of the same Bank Statements , No VISA statements , none of the loans I had appear to have ever existed & neither does my Mortgage. I tried not to rant & think I succeded.

    Newkid
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    N-Jefferson wrote: »
    The fact that I see it happen day in day out.

    I work for CB/YB in the FD department of AQU (Advice of Quality Unit)
    That does that department do exactly?
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • lufc47
    lufc47 Posts: 9 Forumite
    I got the letter the 20th of jan from Clydesdale bank /yorkshire bank
    customer engagement
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