Economy 10 nightmare

Helen_Morgans

Hi, We moved into our current rented property in April 09, we passed on all the meter readings to EON that were provided by our estage agent and confirmed by us.
We have 2 meters, an Economy 10 and an economy 7 (definatly e7 as it has 3 rates on it - the third of which EON refuses the exsistance of). We are on the E10 tarriff.

We've had a number of problems with EON not being able to bill us correctly, they kept billing us for an original reading on the e10 meter that was incorrect (they were using the 3rd reading from the e7 meter).

In November we were finally billed for the correct readings. Yay!

Since then it appears that there are problems with a previous tennant and EON sent seimens round to read the meters in January to try to resolve these problems - all to do with the agent not us...

They have now billed us again. to the tune of £285 for 53 days...

The November (correct bill), had 911 units used on the e10 meter from 3rd April to the 23rd November... 6 months. The New bill, has over 1500 units on the e10 meter from 24th Nov to 15th Jan.... 6 weeks! How can this be?

Up until November we only had the water on the e10 - since then we have had a large storage heater on input 4/output 2 and a small storage heater on input 3/output 2 - NO other heaters.
The current readings are seemingly correct.

I don't understand how 2 heaters can use soooo much electricity? I don't full understand our e10 either - the meter "clicks" at 1.30pm to 4.00pm, at 10.00pm till 12.30am and I presume somtime during the night - 2 orange lights are permantly on, and the red light sometimes flashes, sometimes stays on and is sometimes off completely - none of which appear to have a bearing on the above times.

Waiting for a call off EON, but I'm at my wits end now - please help...

The units I've quoted above do not include the 1,322 units used on the other (e7) meter.

KimYeovil

£140 does not seem expensive for two of the the coldest months for years.

1500 kWhs over six weeks is only 17 kWhs per heater per day. So a 3 or 4 bar heater averaging 1.7 bars per hour.

Are you sure the the clock on the meter is correct? Those times seem to be off.

Helen_Morgans

Hi kim,

There is no clock, it's a dial counter...

the cost of the e10 usage is £170 for 7 weeks (£17 per week to "take the chill off"), we don't have the 2 heaters on high and we have an open fire for secondary heating - we have no heating in our own bedroom or the bathroom (which had ice on the inside during the cold spell - despite being double glazed!!). I wouldn't mind paying so much if we were actually kept warm by it.

Thinking about it we didn't turn the large heater on until mid December and the smaller one went on between xmas and new year.

We have double glazing throughout, cavity wall insulation and good loft insulation.

[Deleted User]

Hi,

can't understand why you have an E10 (10 hours cheap rate) and an E7 (7 hours cheap rate) meter, is it two houses knocked into one with separate meters?

john1

Yes you can have E10 plus E7

E 10 for heating and hot water
E7 for day time cooking lighting etc night rate for washing machine tumble drying etc

[Deleted User]

Hi,

would one 3 rate meter not have been simpler?

Helen_Morgans

The whole tsystem seems daft - we have 4 rates on the meters in total - EON don't even have a tarriff to be able to cope with the extra one.

We are due an inspection, so hopefully a new meter will be installed at some point.

I would still like to know what people think to the units used, if we finish the quarter with the same readings our quartely bill is going to be over, £400 surely thats extortionate?
Incidently, we have switched off our storage heaters now, let just hope we don't have another cold spell as long as the last!!

[Deleted User]

Hi,

starting to understand, so you have 2 different rates on E10, and 2 totally different rates on E7, jings 4 different rates in total.

Do EON have a name for this setup?

stewie_griffin

Sorry if this is a silly question but are you sure one of the rates isn't the total? Also what area of the country do you live?

Helen_Morgans

The first meter (e7) have 3 rates, as I press the display button I get:

1.rate 1
2.rate 2
3.rate 3
4.total of rate 1 + 2
5.total of rate 3
6.time
7.date.

The other meter (e10) just has one dial counter reading (mechanial - counts like an old tape player).

E10 is charged at 3 rates, the first is day rate, 2nd is night rate (these are taken from the e7 meter) - this supply is for everything but heating water and powering the storage heaters. the 3rd rate is the e10 rate and is soley for water and heating. This is supposed to give a 3hrs in the afternoon, 2 hours in the evening and 5 hours overnight. it was introduced to replace e7 as the heat stored for the 7 hours overnight was lost by the following evening - e10 gives a more continuos heat and hot water throughout the day. ours gives us 2.5 hours in the afternoon - another 2.5 after 10 and presumably comes on again overnight.

The 3rd rate on the e7 meter is disregarded by EON as us "being a bit dim" - so we're currently not charged for it as they dont think it exists (it have only accumulated about 40 units since april, so it's not a huge amount.

We live in Suffolk

E.ON_Company_Representative:_Helena

Hi Helen,

From your second post, it does sound like you have an Economy 10 meter, but not with an Economy 7 meter.

Your description makes me think that you can see your three rates from your Economy 10 meter and then you are looking at the time switch, as you say it looks (mechanical - counts like an old tape player).

This is how the old style meters looked.

However, it is hard to say without a bit more info.

You can use the email address in my profile page and I will happily look in to this further for you.

It would help if you could also provide your meter serial numbers or even post a picture, if there is two meters they have a different serial number each.

The times you have posted do match the Economy 10 tariff for your area, so this is correct.

Hope I can help.

Helena