Gym membership cancellation

cazarol

On 30 June 2008 I joined a local council run gym. The terms and conditions state that after 6 months I could cancel giving 2 months written notice. On 1 October 2009 I wrote to the address stated in the t and c's advising that I would like to give them the required notice to cancel. After 2 months had lapsed I cancelled the direct debit. They wrote on 7 January 2010 stating that their records show that the January payment was outstanding. I emailed and explained that as I had given notice to cancel I did not owe for January.
Today I have received 2 letters, one dated 20 January to say that I owe £66 as a cancellation fee with a ps adding that they did not receive a letter dated 1 October so have cancelled from my email on 14 Jan. The 2 nd letter is dated 21 January saying that I owe £22.00
If they do not receive the payments within 7 days they will commence legal action.
I have telephoned and explained the exact sequence of events and dates and ended up ending the conversation as the lady said that 'as they didnt receive my cancellation letter when sent I owe the full amount and one should not rely on Royal Mail to deliver letters'.

HELP !!!!!!!! Does anyone have any suggestions as to my next course of action. All suggestions/help would be greatly appreciated !!

hartcjhart

tell them to take you to court,it is up to them to prove you did not send the letter not vice versa

curlygirl1971

Hi

I have exactly the same problem and also with a council facility - I actually handed the letter in at the reception but they are now telling me that I should have been issued a receipt for the letter!!!

So hope you don't mind but am bumping it along to see if anyone else has advice

Thanks