B&Q Faulty Shower

Hintza

johnsons_baby wrote: »

Spoke to Creda

They will send an engineer out within 4 weeks, not ideal but better than a kick up the backside!

4 weeks sounds carp, ask them what you are meant to do in the mean time.

My Mira shower came with a 2 year warranty but I bought it new from a private seller on EBay and at 18 months it conked out. Fortunately the Mira Engineer came out and he was great all under warranty.

It the broke again and I told him it was same fault and he said no way and replaced the PCB (and it still didn't work) same problem as I had predicted (flow valve) so that was replaced again.

So I got a virtually new shower.........:)

By the way the charge was going to be £65 + parts if not under warranty. Which on a shower I had paid £110 (RRP £190?) was a little scary.

PennyForThem_2

Isn't the retailer liable for the quality of the goods?

Hintza

PennyForThem wrote: »

Isn't the retailer liable for the quality of the goods?

So youj take the shower off the wall or your central heating boiler back yto the shop.

These companies have engineers that deal with these problems.

johnsons_baby

Just thought I would update so far....
Creda arranged an engineer for Friday between 9am-11am, who didn't turn up.

Rang up, promised engineer today between 9am-10am, no engineer.

Awaiting Creda calling me back to advise when exactly the engineer is going to turn up.

B&Q were OK in fairness, they said they would never recommend a customer should remove a shower to bring it in, they offered to ring Creda on my behalf in the first instance but due to the dangers involved of an amatuer disconnecting a shower, they'd prefer to act upon Creda's instructions if there is anything they need to do. The also said they have had a few problems on this model so they no longer stock it.

mikey72

That's poor service. I think creda outsource the repairs, so make a complaint about the missed calls.