Zoombits (Memorybits) VENT!

mrdunkleysexy

rippedoffbyspark wrote: »

i purchased a r4card for the nintendo ds a couple of days ago from r4cards dot co dot uk a few days ago for 15.96 and they took the money out next day. upon looking at my statement today it says memorybits- £15.96 so maybe that company part of the others ??

Hi

I think they are the same company or part of as I purchased an r4 card last year from r4cards and then a couple weeks later receieved an email from zoombits advising of there new opening discount offers or something.

rippedoffbyspark

well i got mine today from r4cards so am glad of that. hope everyone else gets what they want from memorybits or zoombits

mendusa

Hey guys done a quick search in google about memorybits and this thread came up.Sorry mods if I'm bumping an old thread but had the misfortune of dealing with these today.I recently bought a PSP and I was looking on their website for memory cards for it.I had previously used these before and it worked out fine not today though unfortunately.

Right everything was going fine till i clicked on checkout and before when I used them I got charged 4 pound overseas charge which was grand but there's only a FREE UK SHIPPING option at the checkout so I couldn't buy it there and then since I'm from Ireland and it's not classed as the UK.So i thought there would problems with postage etc so to put my mind at ease i decided to use there "Live Chat Option" really wish I hadnt.

First there was "Kasia" and I told her my query 3 times then first she wanted me to phone an english number about it.I asked her whats the point of Having this feature on the site if your gonna ask me to ring them up then she said something about changing address on my account and I replied with so you want me to change my address to a UK one so i can get it delivered how is that supposed to help me?She logged off then not great customer service if you ask me.(At no point now may i add did i get angry etc etc)

Then decided to try it again got through to "Kelsey".Explained my query again got told it's free shipping everywhere tried to explain that ireland isn't classed as the uk and that was the only option in the checkout.She replied with"But it says it all over the site(free worldwide shipping)" to which I added the one place it's not at is the checkout and isn't that the most important place to have it.Plus I said wouldn't be easy to change the option to worldwide shipping instead of just having UK Got told my query was answered 3 times and she logged off.

Well I can tell you wont be using that site anymore stay well clear people if you ask me.I'm going to go to my local gamestore and buy one there sure it be a bit more expensive but at least I wont have any worries that it mightn't get it delivered.So well done Kasia and Kelsey keep up the great work and there will be noone using your site .

bigaljo

Hi,Here is a copy of a chat I recently had with Kelsey. As you can see I got nowhere. I too will not be using this company again.
Subject: Transcript of your chat

General Info
Chat start time Jun 14, 2010 4:24:28 AM EST
Chat end time Jun 14, 2010 5:56:13 AM EST
Duration (actual chatting time) 01:31:44
Operator Kelsey

Chat Transcript
info: Welcome to Live Chat. One of our operators will be with you shortly.
info: You are now chatting with 'Kelsey'
Kelsey: Welcome to Live Chat. How can we help?
you: Good Morning,
Kelsey: How can I help?
you: I returned an item to you and you made a partial refund.Order number *******. I requested a full refund and was for some unexplained reason asked to submit a bank statement. I sent a copy of the paypal transaction in response. I have heard nothing since despite sending a follow up e-mail. Where is my refund?
Kelsey: Bear with me one minute please and I will look into this for you.
Kelsey: Please can you confirm how much you have been refunded?
you: I will have to look that up but it was £13 something.
Kelsey: Please can you check this.
you: ok i will look it up now. Please wait.
Kelsey: thank you
you: £13.58
Kelsey: As this was an unwanted item you have been charged £1,99 for sending back to us
you: Under the Distance Selling Regulations I am entitled to a full refund. I returned the item within 7 day of recieving it and you are in breach of the regulations by charging me.
Kelsey: This is the postage for when we sent you the item.
you: You are not allowed to charge me with the postage. I paid to return it..
Kelsey: This is for the postage to you when we first sent the item, please confirm why a website cannot charge a customer postage for us to send them an item?
you: Under the Distance selling regulations you are not allowed to keep the postage that you paid to send the item to me. In any event the postage was free. You are required to give me a full refund including any postage paid by me. I am only required to pay the return postage, which I did.
Kelsey: Please see our terms and condtions below about the right to cancel
Kelsey: Right to Cancel
Kelsey: You may cancel your order at any time prior to your order being processed by telephoning 0845 201 3100 during our published office hours.
Kelsey: You can also cancel your contract at any time up to 7 working days from the dispatch date. To do this you must e-mail us at ****** quoting your name, address and order reference number
Kelsey: You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to our customers in the future.
Kelsey: If you can cancel, you must return the goods to us at your own expense.
Kelsey:*************
Kelsey: You must ensure that the goods are packaged adequately to protect against damage.
Kelsey: Once Zoombits receive notification from you that you wish to withdraw from the contract ( in accordance with these terms ), any sum debited to Zoombits from your credit card in relation to your order will be re-credited to that credit card account as soon possible and in any event within 30 days of your order provided that the goods you wish to return are received by Zoombits in the condition that they were in when delivered to you. You will be liable for any charges incurred in returning the goods to Zoombits.
Kelsey: If you change your mind and cancel after 7 working days, we will only offer a credit note or exchange, subject to the returned items are received by Zoombits in the condition that they were in when delivered to you.
Kelsey: Please notice that the postage cost £1.99 will be deducted from the exchange or credit note or refund.
Kelsey: Your statutory rights are not affected.
info: Your chat transcript will be sent to ******* at the end of your chat.
you: These condition support my claim. They state that any sum deducted from my Credit card will be refunded. Where do they say postage will be deducted. Even if it did say that, then that would not be legal. The regulations over ride your terms & conditions.
Kelsey: Kelsey: Please notice that the postage cost £1.99 will be deducted from the exchange or credit note or refund.
Kelsey: Kelsey: Your statutory rights are not affected.
Kelsey: Please read again it is the second paragraph from the bottom
you: I'm sorry but I cannot see any reference to postage. Please type the relevent paragraph again.
Kelsey: Please notice that the postage cost £1.99 will be deducted from the exchange or credit note or refund.
you: That is not allowed.
you: Please refund this outstanding amount
Kelsey: Our terms anc condtions are checked with trading standards. please see Jersey Trading standards website
you: Are you telling me that you do not have to abide by the UK Distance Selling Regulations???
Kelsey: I would advise that you re read as if tyhe item is faulty you have to send this back to us
Kelsey: Sorry please ignore this.
you: Please read the following to help you understand.Returns and refunds June 30th, 2008 • Related • Filed Under • Bookmark and Share Related: I’ve been sent stuff I never ordered! Protection against card fraud for mail order goods and services Distance selling: your right to cancel Filed under: Refunding Delivery Charges Getting your money back Under the distance selling regulations, you are quite within your rights to change your mind at any time within the first seven days, return the goods and get a full refund. This means without financial penalty of any kind – such as a cancellation charge or a ‘restocking’ fee. The supplier must also refund any delivery charges paid by you, and any other costs related to the contract. Refunds must be made within 30 days from cancellation, whether or not the goods have been sent back. Any related credit agreements will also cease to exist. You may be required to pay to return the goods, but you must have been informed of this as part of the pre-contractual information. if the goods are faulty, then under Sale of Goods, the supplier will always bear the cost of returning them. Returning the goods Unless you are required to return the goods, and you were informed of this, your only obligations are to make the goods available for collection and to take reasonable care of them while they are in your possession. This is called a duty of care. Where the supplier has made provision to collect the goods, this duty of care expires after 21 days, but where you have agreed to return the goods, your duty of care continues until you do this and could be for as long as 6 months. Packaging Under a distance selling contract, a supplier cannot make refunds subject to the goods being returned unopened in their original packaging. One of the principles of the distance selling regulations is to give you a chance to examine the goods at home, not having had a chance to do so in the shop. It would be impossible for you to do this without opening the packaging and trying the product out. Having said this, you will still be under a duty to take reasonable care of the goods while in your possession, and may be subject to certain instructions such as not to wear shoes outdoors, or remove hygiene seals. But you can never be penalised simply because you did not return the goods in their original packaging. Know all the facts before you decide!
Kelsey: Unfrotunatly I am unable to put this through to be refunded as our terms and condtions state that we will take £1.99
Kelsey: I said please ignore my last message. Unfortunatly I am unable to put this through for a refund.
you: Can I speak to someone with more Authority please?
Kelsey: Unfortunatly you cannot speak to anyone via live chat. The manager is not avaliable to sperak to via telpehone at the moment, I can psss a message on for you and hopefully she can give you a call back.
you: Please ask her to call me on ********** or **********.
Kelsey: Ok I will pass the message on as soon as she is avaliable to speak to and I hope you receive a call back soon
you: This is now a matter of principle with me. Its not about the £1.99 . Its about your company failing to carry out its legal obligations. What e-mail address shall I use to take this matter further?
Kelsey: sales@memorybits. I will pass the message on for you.
you: Thank you. I must say I am annoyed,disapointed and suprised by your company and shall not be ordering from you again. You have lost a customer for the sake of £1.99. I shall pursue this matter further. Thanks for your patience. Goodbye.
Kelsey: I am very sorry to hear and sorry i could not be more help,but unfortunatly I am unable to authortise this refund. Goodbye.


Hope this info about this company is of some help to someone else

bigaljo:mad:

bigaljo

PS I'm now trying to find out if they are covered by DSRs as they are trading in Jersey

ajb69

They won't be covered by the EU DSRs as Jersey is not in the EU. The Jersey Government has introduced their own version, however:

http://www.jerseylaw.je/Law/display.aspx?url=lawsinforce\htm\LawFiles\2007/L-37-2007.htm

This is a different law to that of the UK, so the details of the regulations may be different to those of the UK (I haven't checked). You'll also need to take any legal action in the Jersey courts. It's very similar to the situation for play.com, which is also based in Jersey.

Regards,

Drew

hillcats

This thread has suddenly become of interest to me as I had previously ordered from R4i and memory bits on many previous occasions and always received my order within 3 days max.

For obvious reasons R4i has recently dissolved, I have recently ordered from memory bits but received nothing at all .... Weird ?

I have tried emailing them and no response at all, also the live chat facility appears to be permanently offline now, it does make you wonder if this company has collapsed as well, I do hope not as I like these sort of companies with their gadgets etc.

Luckily, I pay for everything by credit card..