Error Report

AuntyJean

I get an error report every time I close down Internet Explorer (regardless of which website I look at - home page is MSE).

This has been evident since I downloaded and ran ccleaner. Could I have 'cleaned' out something vital? Should I go back to before downloading ccleaner?

I also get an occasional error on closing but the system closes down before I can read the dialogue box. Have regularly udpated XP SP2 but still happening.

Any ideas please?

ichiban1962

we need a bit more information.
what kind of error message is it?

AuntyJean

It is the Microsoft - send error report.

Having viewed the details it comprises of 20 modules and would take up at least two pages in Word IF I could copy and paste it.

The only other thing I have changed recently is I downloaded the Google toolbar - could that be the culprit instead?

IvanOpinion

Try disabling the google toolbar also check to see if you have any add-ons running. Disable them all and then enable them one by one until you find the culprit (I have recently had trouble with a couple telling me something about C++).

If that doesn't work I would try reinstalling your browser or running a 'repair installation' from your original Windows CD.

ivan

AuntyJean

Sorry for my ignorance but how do I check if any add-ons are running?

IvanOpinion

I am going to have to do some work here (instead of playing on the boards ) but assuming you are using IE6 there should be an option on the toolbar (possibly under 'Tools' that says something like 'manage add-ons' .. you can enable and disable them in there).

Ivan

AuntyJean

Thanks for your advice.

Am now at work so will have to try again tomorrow morning.

Will have a look then and let you know.

ichiban1962

loads of possibilities
might be a corrupt java console for one
what were you actually doing when it crashed?
specs for the pc would help as well
any other info such as IE version and which version windows

albertross_2

http://forums.moneysavingexpert.com/showpost.html?p=2428703&postcount=3

Right-click My Computer, Properties, advanced, error reporting, disable error reporting

Chippy_Minton

AuntyJean wrote:

Sorry for my ignorance but how do I check if any add-ons are running?

In IE, Tools - Manage Add-ons.

ABH_3

AuntyJean wrote:

It is the Microsoft - send error report.

Having viewed the details it comprises of 20 modules and would take up at least two pages in Word IF I could copy and paste it.

The only other thing I have changed recently is I downloaded the Google toolbar - could that be the culprit instead?

I can't help thinking that if you are running XP, then if you goto "start\run" then type "eventvwr" and press Ok. Then from the resulting box, click on Applications, order the entries in time order, then look for the corresponding entry, there should be a red "X" denoting a problem, double click the entry and it will show an "event id", copy those details here and it may give someone a clue as to what the problem maybe.

HTH