Tesco Deli Counters - Rude and Unhelpful

ts_aly2000

Erm, dare I say it. That is not the customer's problem that a member of staff is having an off day. If they don't want to work there then they should leave.

When I worked for Sainsburys (8 years) the customer always got what they wanted within reason, I once went to the local Woolworths and bought a load of choccy bars (bounty bars) because this old guy was having a fit over us not having any.

Lazy staff going home with the magazine cupboard key, such that we couldn't get to anything. Staff just not caring. Management being on some kind of political mission. Supervisor staff with some personal vendetta to prove to the world.

I knew clearly what customer service was and I gave it the best I could, after 8-years of fighting against fellow staff members who would rather be out on the back door smoking a fag (hygeine!!!) I just put my hands up and left. The status-quo had beaten me.

The problem overall is that these places employ the wrong people and try to run the whole operation like a concentration camp. God knows where they find some of these people!!

KEATERGREYHOUND_2

I may get my head bitten off for saying this but im management for a wekk known supermarket begining with Sa.....
'Pay peanuts and get monkeys'
There you go I said it and my heads still there and I bet theres not one of my team that wont agree.
As management im paid less than my till cashiers due to them being students and not taxed.
What ever happened to a fari days work for a fair days pay.
Sorry to moan I really do love my job and have been there 8 years. Gradually customers want more and more form a shopping experiance but often its head office not giving us the support that we need like training etc.
We give our staff 2 hours training and away they go. Maybe this is why they have no product knowledge. Training takes time and costs money. So where we are its certainly pick it up as you go along. Now if thats just a weekend staff member then this is where the problems occur.
Im sorry if it sounds off and its not ment to but were the ones that take the flack and to say flack ive been beaten up and have been to court. Its not always there persons fault that you complain to. I will bent over backwards to help my staff and customers. But sometimes the customers not always right!

Astaroth

Sa... must be a very low pay for "management" then... I did a temp job as a CSM for another supermarket (though it wasnt actually in a store) which was their lowest management grade... till staff were on £12k and I was on £20 (was so low as I was only a temp and we are going back a few years now).

If you are management you really need to be looking for another employer if they are only paying you around £15k (£12k tills + 30% for the tax comment) - hell most team/ department leaders get much more than that let alone management.

The problem is that the uk is heavily slanted to the service industry and there simply arent enough people that are suited to being in service as there is jobs. Companies have to make compromises on the standards of staff they take on or get into a bidding war with the other local companies on staff and ultimately if service staff's wages went up to £30k it is only you and I the customer who would actually pay for it in the long run.

zappomatic

KEATERGREYHOUND wrote:

As management im paid less than my till cashiers due to them being students and not taxed.

Students do pay tax, unless they only work during holidays.

KEATERGREYHOUND_2

None of my students are taxed. As for thw low pay its the min wage for cashiers and for running a shop, doing all the cash procedures, locking up and being abused im on £6 an hour. Assistant managers £6.25p and the store manager not that much more. This is no joke. By the time ive paidfor a childminder, well it doesnt leave me a lot.. I work for sainsburys but as a substity (sp) basically they brought us out. They have no intention of bringing our wages in line with normal Sainsburys one. As for the new job thats easier said then done!

zappomatic

KEATERGREYHOUND wrote:

None of my students are taxed. As for thw low pay its the min wage for cashiers and for running a shop, doing all the cash procedures, locking up and being abused im on £6 an hour. Assistant managers £6.25p and the store manager not that much more. This is no joke. By the time ive paidfor a childminder, well it doesnt leave me a lot.. I work for sainsburys but as a substity (sp) basically they brought us out. They have no intention of bringing our wages in line with normal Sainsburys one. As for the new job thats easier said then done!

http://news.bbc.co.uk/1/hi/business/3143953.stm - do they all earn less than £5,035 a year and work only during holiday time? If they earn more than that and/or work during term time they should be paying tax, and someone is fiddling the books!

Freddie_Snowbits

There is a heart felt belief that supermarkets are for the benefit of the customer, they are not. My local grocer is selling Strawbs at £1.25 and niot half price. Tesco, Waitrose and Sainsbury's are all more than this and half price.

Come on, get out of the supermarket and find real food. I do not by any meat in a supermarket, but at the local farmers market instead, where pressed Apple juice and a burger is £2.85. And the meat tastes of meat!

VickyM_2

KathrynPenguin wrote:

A deli would be lovely but I live in Basildon where there is nothing so up market! Even in Billericay where I work there is only a choice of Waitrose or Somerfield, not even a butchers shop on the high street!

Unfortunately that is the thing about supermarkets... they go on about 'choice' and 'value for money' but you have very little choice when all the other shops in the area have closed down because they can't compete! So when you do want
a bit of special service and extra choice, surprise surprise, it's not there.

I agree with Freddie-Snowbits - their main aim in life is to make money and not to make our lives better.

sorry, I promise not to rant but this is a topic which really winds me up!

Astaroth

But it is the customer that must take responsibility for the situation we find ourselves in. I would say that supermarkets are aimed at price and convenience not value for money (which takes into account quality - both product and service)

None of the supermarket companies have sprung into being as a nationwide chain of superstores but the majority have grown from being fairly small single stores and only through customers patronage have they grown and other local stores have deminished or closed down.

Saucepot

Your bob on. We vote with every pound we spend and we have voted in our masses for Tesco.