vodafone faulty phone help

s5hly

longish kinda story however purchased blackerbyy storm 2 in 0ct 29/09

day later had to go back adn get a new one as this one was faulty

then this month i have had to get antoher one, as that one was faulty... now this new one afte 2 days has developed same fault

now because i paid 450 for this, payg, where do i stand... i dont want antoher one... i jjust want my money back..how does this work??help

DarkConvict

As you brought outright, SOGA act would state it had to be fit for purpose, but since you allowed for a repair/replacement i believe your rights are slightly deminished, but only slightly. None the less its less than 6 months ago since purchase so the fault still lies with the retailer.

Contact Consumer Direct, they will tell you the exact bit of the law you need to tell the shop to either get a working phone / refund - http://www.consumerdirect.gov.uk/before_you_buy/thinking_about/mobile-phones/#named3

ns19871987

or contact complaints dept in vodafone.. best to write letter... stating sales of goods act and that they have 14 days to reply to mail.. say you have contacted consumer direct and this is ur legal entitlement..

send via recorded delivery to there headquarters...

hope this helps... good luck

Vodafone

Hi s5hly,

I'm sorry to hear that you have had problems with the Storm 2, unfortunately Vodafone would not be able to offer a refund on the handset as it stands.

As the handset will still be covered under warranty, you will still be eligible for a repair or exchange on the handset. Although this is something that you don't sound keen on, if the handset was deemed to be beyond economical repair by us, then we would look into offering an alternative handset.

If you would like to talk to one of our team about this and how to go about arranging a repair/replacement then please feel free to get in touch by following the link below -

Vodafone Web Relations Team

(When contacting, please quote the code WRT135 in the subject line. In the message body, please include a link to this thread and your user name.)

Thanks,

Espi
Web Relations Team
Vodafone UK

Exemplar

Their service is poor, not there as that implies service is poor at a specific store/point. Sorry but the their/their really winds me up along with lose/loose. On the original point I have always found Vodafone's service to be excellent, or is it just the way I speak to them!