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Air Asia Refund
trinity884
Posts: 1 Newbie
Hello - I hope someone can help!
I booked flights in March 2009 for travel in December with Air Asia, Kuala Lumpur to Langkawi return.
They had 4 return flights throughout the day - with the 9:50 being the earliest and also meaning I had a good 4-5 hours before my connecting flight back to London. I have the original confirmation of this booking.
When going to print out the confirmations I noticed they had changed my return flight to a later time. This would have meant a high probability of missing my connecting flight back to London. I thought they might have cancelled that flight but no it was still a booking option. I had no notification of the flight change from them - I even looked in my spam folder. Therefore I called them with no answer. As I was travelling later that day I had no choice but to change the flight myself online to the early flight I originally booked.
I called them when I returned only for them to give me an email address to complain to. I have received no answer in over 3 weeks.
I called for the second time asking them for a reply - they said they did not receive the email and to send again - I sent this 5 more times!
I am basically being penalised for a change they made.
Do I have any rights in getting a refund for the extra payment I made for flights I paid to change back?? Can I ask my credit card company to dispute this charge on my behalf? Or am I consigned to losing my money...
Many thanks for any help!
I booked flights in March 2009 for travel in December with Air Asia, Kuala Lumpur to Langkawi return.
They had 4 return flights throughout the day - with the 9:50 being the earliest and also meaning I had a good 4-5 hours before my connecting flight back to London. I have the original confirmation of this booking.
When going to print out the confirmations I noticed they had changed my return flight to a later time. This would have meant a high probability of missing my connecting flight back to London. I thought they might have cancelled that flight but no it was still a booking option. I had no notification of the flight change from them - I even looked in my spam folder. Therefore I called them with no answer. As I was travelling later that day I had no choice but to change the flight myself online to the early flight I originally booked.
I called them when I returned only for them to give me an email address to complain to. I have received no answer in over 3 weeks.
I called for the second time asking them for a reply - they said they did not receive the email and to send again - I sent this 5 more times!
I am basically being penalised for a change they made.
Do I have any rights in getting a refund for the extra payment I made for flights I paid to change back?? Can I ask my credit card company to dispute this charge on my behalf? Or am I consigned to losing my money...
Many thanks for any help!
0
Comments
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I think not. Regardless of whether or not AirAsia informed you of the flight change, I think you would have a very tenuous claim with regard to subsequent costs. After all, AirAsia sold you a round-trip ticket with no obligation to make your international connection. I'm pretty certain that as a non-EU low cost airline (we have some of the best passenger rights in the world here in Europe), their T+Cs are probably open enough to allow a flight change anytime within the same day.
Sorry I can't offer anything more helpful.0 -
Travel insurance would be my port of call.
As for Air Asia, i flew plenty of times with them around Malaysia/Vietnam/Singapore and consider them the best budget airline in the world.The Summer Holiday of a Lifetime0
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