BT bill getting silly!

poppysarah

We don't use the phone much but now it appears that the calls we make during the day are costing us 15p a throw!


(type, number, duration and cost C&P from BT's online bill)
Daytime 22 0000:45:20 5.200
Evening & Weekend 4 0000:02:34 0.110
Mobile 3 0000:01:17 0.560
0845 numbers 1 0000:12:07 0.340

So it appears we'd be 30p better off going for their all in package at 4.99 a month (It barely seems worth it though - but our bill has been higher for a few months now, so perhaps it is)

Is there a better suggestion (Other than walking up the road and speaking to the person directly)
Thanks

BT_company_representative

Hi poppysarah,

Just seen your thread and from reading it I'd like to help. Could you email me (address in my profile) with your BT account details and I'll see what is what.

Could you also include a link back to this thread for my reference.

Regards,
Jon.

syko29793

poppysarah wrote: »

We don't use the phone much but now it appears that the calls we make during the day are costing us 15p a throw!


(type, number, duration and cost C&P from BT's online bill)
Daytime 22 0000:45:20 5.200
Evening & Weekend 4 0000:02:34 0.110
Mobile 3 0000:01:17 0.560
0845 numbers 1 0000:12:07 0.340

So it appears we'd be 30p better off going for their all in package at 4.99 a month (It barely seems worth it though - but our bill has been higher for a few months now, so perhaps it is)

Is there a better suggestion (Other than walking up the road and speaking to the person directly)
Thanks

The anytime plan with BT is available for £3.99 a month and also you can get a £3.00 a month line rental discount (given as a £36.00 one off credit) so makes the plan 99p a month on average over the year if you commit to a 12 month renewable contract (so not without strings you have to commit to benefit)
you have to go through to BT customer options team 0800800030 option 1 to get the deal and you have to ask for it.

poppysarah

Oh I didn't see about the discount on their site - it's still only a relatively small saving over the fixed year contract (renewable in 12 month chunks?) and the bloke on the phone didn't mention it.

I think I'm just overly appalled that the minimum call charge is 15p for anything up to the first minute. That's a pretty hefty chunk of money! I'm not sure that working out how to get my OH's mum on skype isn't a better idea, or even using my free text messages on my mobile to send a short message instead.

What's the line rental for anyway? The pleasure of being charged £13 a month so they can then make an additional charge of 15p a call?

I don't think in a normal month we're heavy enough phone users to make it worth tieing in to a contract. (Given my dad had just done this and found a change at his ISP means he's now effectly made a very bad decision.)

I will do the right money saving thing and use the phone less.

Thanks for your inputs!

Idiophreak

poppysarah wrote: »

Is there a better suggestion (Other than walking up the road and speaking to the person directly)

Switch provider. Simples.

macman

poppysarah wrote: »

Oh I didn't see about the discount on their site - it's still only a relatively small saving over the fixed year contract (renewable in 12 month chunks?) and the bloke on the phone didn't mention it.

I think I'm just overly appalled that the minimum call charge is 15p for anything up to the first minute. That's a pretty hefty chunk of money! I'm not sure that working out how to get my OH's mum on skype isn't a better idea, or even using my free text messages on my mobile to send a short message instead.

What's the line rental for anyway? The pleasure of being charged £13 a month so they can then make an additional charge of 15p a call?

I don't think in a normal month we're heavy enough phone users to make it worth tieing in to a contract. (Given my dad had just done this and found a change at his ISP means he's now effectly made a very bad decision.)

I will do the right money saving thing and use the phone less.

Thanks for your inputs!

Line rental is £11.54pm as long as you pay by DD and opt for paper-free billing. So that's a further saving of £17.52pa.

DrScotsman

How come no one's mentioned 18185 or similar yet?

On 18185, a daytime call is 5p FLAT (not per minute), so 22 Daytime calls would cost you £1.10 no matter how long they are.

poppysarah

macman wrote: »

Line rental is £11.54pm as long as you pay by DD and opt for paper-free billing. So that's a further saving of £17.52pa.

We do pay by DD and paperless billing... but we pay

Weekend Plan includes line rental and UK Weekend calls






1 12.79 12.79

Is the weekend plan opt-outable?

poppysarah

DrScotsman wrote: »

How come no one's mentioned 18185 or similar yet?

On 18185, a daytime call is 5p FLAT (not per minute), so 22 Daytime calls would cost you £1.10 no matter how long they are.

I did read about that on that article - do you use it?

macman

poppysarah wrote: »

We do pay by DD and paperless billing... but we pay

Weekend Plan includes line rental and UK Weekend calls






1 12.79 12.79

Is the weekend plan opt-outable?

No, it's inclusive with the line rental.

poppysarah

So how do I achieve the line rental of £11.54pm?