Trying to Cancel Sky - Please Help

Frenchgirl

I first cancelled my tv package and broadband in September 2009 because I was moving in October 2009. When I moved I had a call from the people who had moved into my house to say they had tried to get sky but were told they could not because I still had my sky contract. (I only got sky because it was a very bad tv reception and we could only rec BBC1). Again I phoned sky to be told I had only cancelled my broadband and not the tv (must be truthful I thought because I told them I was moving and didnot want the tv anymore both would have been cancelled). I agreed to paid the remaining £10 there and then to close the account. Since then Sky have taken £55 out of my bank acct(I used to pay by DD). Now they are sending me letters demanding more money - only £25 but I cant afford to keep paying for something I have not received and I have cancelled.

Sorry this is so long I really would appreciate any advice. Im not very good with paperwork at the moment due to ill health. Thank you.

crazy_b_2

Hi I'm also having a war with sky. I only started my sky contract in March and also because of rubbish reception on tv. I had numerous bad experiences once i had it on phone to sky and talking to sky reps, they all tell you different things. Then I moved house in Sep arranged to have a dish fitted on rented place but i was in bad location and man told me i woud get no signal, so he said if that was case i could cancel my contract, so i asked him to phone up and they told me it was cancelled, then a few months later check bank account and they are still taking money off me so cancel direct debit and they are also sending me letters. so i've e-mailed customer services and they still saying i have to pay until end of contract even though the engineer could not install the dish. thats 7 months i have to pay without getting what i'm paying for. If anyone can help please do. Thanks

nordtraveller

Try emailing all 3 of these people: [EMAIL="jeremy.darrroch@bskyb.com"]jeremy.darrroch@bskyb.com[/EMAIL] with cc to [EMAIL="andrew.griffith@bskyb.com"]andrew.griffith@bskyb.com[/EMAIL] (the only other executive director of the company) and [EMAIL="CRSupport@bskyb.com"]CRSupport@bskyb.com[/EMAIL] (the direct email address for the high level customer complaints department).

ohyeahitssorcy

@ crazy b

Did he say exactly why you couldnt get a signal like you have a massive warehouse right in front of your flat, tree's or something similar ? do any of your neighbours have a sky dish ? or did he just blow the job out because he was a lazy !!!!!! and couldnt be bothered with a difficult install ?

Frenchgirl

Thank you nordtraveller. I will try your suggestion. I will let you know how I get on if I can find this thread again. Im new to this site and keep losing where I have posted! Not very computerised!!!!!

MajorR

FrenchGirl - you could try sky's online form https://mysky.sky.com/portal/site/skycom/skyhelpcentre/contactus/kana

There's option for cancellation in the subject drop down menu.

macman

Frenchgirl wrote: »

I first cancelled my tv package and broadband in September 2009 because I was moving in October 2009. When I moved I had a call from the people who had moved into my house to say they had tried to get sky but were told they could not because I still had my sky contract. (I only got sky because it was a very bad tv reception and we could only rec BBC1). Again I phoned sky to be told I had only cancelled my broadband and not the tv (must be truthful I thought because I told them I was moving and didnot want the tv anymore both would have been cancelled). I agreed to paid the remaining £10 there and then to close the account. Since then Sky have taken £55 out of my bank acct(I used to pay by DD). Now they are sending me letters demanding more money - only £25 but I cant afford to keep paying for something I have not received and I have cancelled.

Sorry this is so long I really would appreciate any advice. Im not very good with paperwork at the moment due to ill health. Thank you.

They can't take any more payments if you cancel the DD-did you not do that after the final payment was made and you thought everything was cancelled?