Need help about Broadband & Phone

BigSister2008

I have currently moved house and am trying to organise broadband and landline etc

There is a phone line in the house, it has a dialling tone but after you dial a number it will disconnect - how do we find out which provider it was with

Also we have no signal on the vodafone laptop dongle - or at least very very poor which is why i have not been on much recently :mad:

Anyone have any suggestions as my contract is only 6 months into a 24 month with vodafone and they cannot help without landline to add the gateway at £5 per month or £50 in total up front to get the signal boost for 4 numbers

thanks:beer:

dylanuk

You need to compare providers by area availability, and then get in touch with BT and they'll be able to tell you over the phone (you don't have to phone them from the actual line - you just need the phone number or address) if the line is with BT or not.

Use a site such as http://www.chooseisp.co.uk/ for availability and packages or also people recommend using http://www.samknows.com/ for exchange searches.

If you've got a dial tone that's a good sign. If it is with BT and you have a dial tone they won't charge you for re-activating the line. But if it's not with BT then you will have to pay around £125 for an engineer - although you can halve this if you go via Plusnet.

If the line isn't with BT they may well be your best bet for finding out who it is with as they can get in touch with BT Openreach (BT Wholesale) and they may know.

Botch

Plus net are actually owned by BT but are in fact generally cheaper. A trick to improve your dongle is to use an extension usb cable, you can get long ones pretty cheaply and place the dongle where you get the best signal. If you have a mobile 3G from the same company you can use the signal meter on this to see where the best signal is.

dylanuk

By the way - BT are now offering free line installations until the end of the month if you take broadband + phone and make at least 10 chargeable or inclusive calls a month (in any month you don't you get charged £6.80).

Fire_Fox

PlusNet didn't charge me anything to reactivate a line that had a dialling tone but no contract with any other supplier (not been used for three years), AFAIK that wasn't a special offer. No contract on the landline but one year on the broadband, no need to make a fixed number of calls.