Having to call a crummy call centre to cancel!

glerant

I just started a petition on No.10 because I am sick of companies who make it easy to sign up on the web and then force you to phone a crummy call centre to cancel.

Yes! I am talking about Sky!!! :mad:

They then train their staff to argue with you to try to stop leaving.
I think if they live by the sword (allow web sign-up) they should die by the sword (allow you to cancel on the web)!

The petition is here!

petitions.number10.gov.uk/Cancel-on-Web/

NonGeographicalMan

I have signed your petition. Sky's despicable refusal to allow cancellation online or to allow you to downgrade your package online or even change the Mixes online sucks.

You then have to spend endless time on the phone racking up yet more money for Sky on their 0844 number speaking to some hopeless member of staff who tries to sell you other Sky products you don't want.

They are so stupid they even stop you from resubscribing to them online too but I believe that is done to punish anyone who tries to unsubscribe and resubscribe on a regular basis.

What a lousy company they are. They only succeed by holding an ill gotten monopoly of sporting rights for football, cricket etc.:eek::mad::mad::mad:

Make sure you post links to your petition in all other possible relevant web discussion forums.

jumpycheese1

Most of Sky's customer service staff are outsourced - ie don't work for Sky. My friend worked for one of these and problems aroused around communication between Sky and the employees. They had no e-mail, the intranet only showed about a quarter of the info as the rest was 'page not displayed'. Communication done once a day in teams of 12-14. If you were ill, booked the day as holiday or stuck on a call with a complete idiot, you missed out and wasn't the opportunity to update. Colleagues were monitored on calls about once a month. If they missed something on the call which was communicated when they weren't there, they had to argue their case as 3 calls monitored below 85% - P45 time!
If you get someone with a Yorkshire accent, who puts you on hold - its an outsourcing company! Same with the Indian call centres.

It was the fault of the outsourcer for not giving the staff better PCs to support this.

Sky have contracts with a few outsourcing companies. They pay the companies money and the outsourcing companies need to employ staff (and pay them) and make sure the workstations are fully up to displaying everything.

My friend at the end got p*ssed off with the intranet as got customers asking 'when the next showing of (programme) as had a powercut when Sky+ was recording it' He brought in free tv mag from one of the weekend papers and got more results from that!

Abbafan1972

I have signed your petition also.

It really is a pain, we don't always keep the movies on all the time and it would be so much easier to just log into your account whenever you want and downgrade the service.

Instead you have to hang on the phone for ages and then you get some complete moron on the other end.

Click here for the link.

brewerdave

Signed today:j

Whitewillow_2

signed! I completly agree!

davethorp

Cancel in writing. Ideally by recorded delivery. Avoids the whole trap of a cancellation not being actioned and they "have no record of the call"