Virgin in Ex's name, can I cancel and re-order without installation?

lindsaygalaxy

At the end of this month my year contract with Virgin comes to an end, but its in my ex's name. They want to charge me to get it changed to be in my name.

Everything is with virgin - phone line, tv, and broadband. Im quite happy with staying with them, but would like to take advantage of quidco and there current offers. Do you think they would let me re-join them in my name ending my ex's contract but not having to pay for installation or the V+ box as I have it all already?

spike7451

No,
The services are in his name & will be turned off when he cancels & the equipment will have to be returned to VM or he'll be billed £250 approx.
You will then have to resubscribe & a one man installer will be sent out to install the new eqipment.
HTH
Spike (Ex VM Engineer)

Using our equipment

1. Where we hire equipment to you it will be our property at all times and we may need to alter or replace it from time to time. For us to do this, we will need reasonable access to your home .
2. You are responsible for making sure that our equipment is safe and used properly at all times. To do this, you agree to do the following:
   1. Follow the manufacturer's instructions and any other instructions we have given you;
   2. Keep the equipment under your control (for example, you may not sell it, lend it or hire it out to anyone else, put it up as security for a loan or mortgage, or allow it to be seized under any legal process against you). You must not move our equipment from your home without our permission;
   3. Insure any of our equipment against any loss, theft or damage for the full replacement value;
   4. Not remove, tamper with or cross out any words or labels on our equipment ;
   5. Take proper care at all times to prevent the loss or theft of our equipment .
3. You agree to tell us immediately about any loss or damage to any part of our equipment . You should do this by phoning, emailing or writing to our Customer Care team. You agree that you are responsible for any loss of or damage to the equipment , regardless of how it happens. We will charge you for any loss of or damage to the equipment .
4. If we or you end these agreements , or you decide to disconnect from some of our services , you must return our equipment to us (or let us collect it from you if we choose to do this). You must return equipment or make it available for collection in a reasonable condition, allowing for fair wear and tear. If you fail to return or make available the equipment for collection for any reason, we are entitled to charge you for the replacement cost of the equipment . If we hold any money we may use that money towards the cost of the equipment . If we have supplied you with any additional equipment , we'd encourage you to dispose of it responsibly if you're no longer using it so please contact us for further information about disposing of your additional equipment .
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6. We will not be liable in any way for any loss or damage which is caused to your own equipment arising as a result of its use with our equipment . We will not be liable for any loss of or damage to any additional equipment . We have the right to charge you for any replacement additional equipment .

http://allyours.virginmedia.com/html/legal/oncable/terms.html

davethorp

lindsaygalaxy wrote: »

At the end of this month my year contract with Virgin comes to an end, but its in my ex's name. They want to charge me to get it changed to be in my name.

Everything is with virgin - phone line, tv, and broadband. Im quite happy with staying with them, but would like to take advantage of quidco and there current offers. Do you think they would let me re-join them in my name ending my ex's contract but not having to pay for installation or the V+ box as I have it all already?

The equipment already installed isn't yours. It isn't your exes either. It belongs to vm and once your exes account is cancelled they should come to take it away

so short answer is no you can't. You may be able to get a self install though where virgin will send you the boxes, cards and some cable and you hook it up to the cable point yourself. I can't remember if you get any discount for this kind of install though

just had an after thought after writing this post. I think virgin require an engineer visit for any kind of install featuring V+ so the self install won't be an option anyway

lindsaygalaxy

Even though you have to pay £99 for the box? Have to see if its worthwhile cancelling it then, or maybe going to sky.

Thank you for your help.

davethorp

lindsaygalaxy wrote: »

Even though you have to pay £99 for the box? Have to see if its worthwhile cancelling it then, or maybe going to sky.

Thank you for your help.

With sky you do own the equipment. Virgin media you rent the equipment

each have their downsides, the downside to the rental one you are seeing now. Downside with sky is if equipment fails out of warranty it's your responsibility to replace though normally threatening to leave gets the right result from sky

we switched from vm to sky a year ago and wouldn't look back