Advice needed, not received SAR from Natwest, 40 days is up

Tractorgirl

Hi there, would be very grateful for any advice regarding this. Did receive a letter of acknowledgement from Natwest ( did include a cheque for £10) but the 40 day period has now expired and no SAR has arrived.

Please advise on next steps.

Many thanks


Tractorgirl

di3004

Tractorgirl wrote: »

Hi there, would be very grateful for any advice regarding this. Did receive a letter of acknowledgement from Natwest ( did include a cheque for £10) but the 40 day period has now expired and no SAR has arrived.

Please advise on next steps.

Many thanks


Tractorgirl

Hi there

Did you check your bank account to see if they have debited the £10?
If so then chase them up, make them aware the payment have been taken out of your account, and you've not received your SAR on the 40 day deadline, maybe they also have an explanation but if not and they have taken the payment, you can contact the Information Commissioners Office (ICO) for advice here:
https://www.ico.gov.uk/Global/contact_us.aspx

However, hope you receive your SAR in the post very soon, please keep us updated, cheers.;)