Leaving Bulldog

maniac886

Hi there i am thinking of leaving bulldog, more because of costs rather than service. I am finding it a bit expensive...

I was just wondering if you could tell me how to change providers without there being a disruption to the broadband service.

I know i will have to go back to BT but is there a way of doing this without having the internet cut off?

lou-p-lou

Good luck with leaving bulldog! You'll need it!

mhendo

Assuming you are on Bulldog's "@ctive" product range, your service is provided using something called LLU (Local Loop Unbundling). Not only is there not an automated method of generating MACs and performing an automated migration for those on shared LLU (or shared-MPF), but you are actually a full LLU (full-MPF) customer with Bulldog which has no migration path at all.

What this basically means is that both the voice and data services are provided by Bulldog; the local loop refers to the telephone line between your premises and the exchange.

To escape the clutches of Bulldog, you need to:-
1. Telephone BT customer services (0808 100 5152) and ask to start the "Return to Donor" process. This instructs BT to take your Bulldog telephone line back - last time I checked, you were unable to take the original BT number back to BT (as Bulldog didn't have system in place to release the number to BT). This process takes approx 14-21 days, and will have voice downtime of up to a few hours.
2. A day or two after the line has been confirmed to be back with BT, check that your line is now showing on the BTw ADSL Availability Checker.
3. Once your telephone number shows results that confirm you may have ADSL on the line, then you can proceed with placing your order with Sky.

Essentially, you will have a minimum ADSL downtime of 7 working days.

Hope that helps.