ASDA hulme dreadful service

msflowerfairy

Do you have to return it to that particular ASDA store?
If it is an ASDA brand, i am sure it doesn't make a difference where you return it to, and the staff there may be a bit nicer.
Make sure you print off the email before you go though..just in case.
The ASDA that i use is great, the staff are lovely, and i have returned items a few times, and for the record if it is an ASDA brand the packaging can be used as proof of purchase, but they will only refund the price of the item as it sits on the shelf that day. To get the correct refund you will need the receipt.

biscit

fluffytrollop wrote: »

Any suggestions?

Put your complaint in writing and send it, through the post, to head office in Leeds.

Use clear, formal English, with no grammatical or spelling errors. Use paragraphs.

Clearly state what your problem was, and what happened when you tried to resovle

Get someone you know who writes good English to proof read. This bit applies to everyone (especially me!)- it's too easy when what you meant is still fresh in your mind to gloss over any bits of your letter that are unclear. You know what you mean, but will anyone who comes to the situation cold understand?


OK contact details:
Andy Bond, Cheif Executive, ASDA Group Limited Asda House Southbank Great Wilson St. Leeds LS11 5AD

Hope this helps.

raebhoop

biscit wrote: »

Put your complaint in writing and send it, through the post, to head office in Leeds.

Use clear, formal English, with no grammatical or spelling errors. Use paragraphs.

Clearly state what your problem was, and what happened when you tried to resovle

Get someone you know who writes good English to proof read. This bit applies to everyone (especially me!)- it's too easy when what you meant is still fresh in your mind to gloss over any bits of your letter that are unclear. You know what you mean, but will anyone who comes to the situation cold understand?


OK contact details:
Andy Bond, Cheif Executive, ASDA Group Limited Asda House Southbank Great Wilson St. Leeds LS11 5AD

Hope this helps.

Pot/Kettle

fluffnutter

biscit wrote: »

Get someone you know who writes good English to proof read. This bit applies to everyone (especially me!)

Does that explain your missing 'u'?

biscit

raebhoop wrote: »

Pot/Kettle

??? I've not accused anyone of anything!!! It was good advice.

I think I've proved my point. Everyone should do this, even people who think they have good English.

Biscit wrote:

This bit applies to everyone (especially me!)

See!

I always get my wife and my father to proof read my formal letters, not just for typos like the ones you point out, but for things that will make sense to me, and not to anyone else.

voiceofreason

raebhoop wrote: »

Pot/Kettle

Smart/Ar*e.......

....and there's actually nothing wrong with the phrase "anyone who comes to the situation cold" - there's no "u" missing there!

fluffnutter wrote: »

Does that explain your missing 'u'?

Unless, of course, you count it as in "U were clearly bunking-off from school the day they taught this in English"

fluffytrollop

biscit wrote: »

Put your complaint in writing and send it, through the post, to head office in Leeds.

Use clear, formal English, with no grammatical or spelling errors. Use paragraphs.

Clearly state what your problem was, and what happened when you tried to resovle

Get someone you know who writes good English to proof read. This bit applies to everyone (especially me!)- it's too easy when what you meant is still fresh in your mind to gloss over any bits of your letter that are unclear. You know what you mean, but will anyone who comes to the situation cold understand?


OK contact details:
Andy Bond, Cheif Executive, ASDA Group Limited Asda House Southbank Great Wilson St. Leeds LS11 5AD

Hope this helps.

Thanks for this Biscit, busy ere what with kitchen disasters etc etc so this is very appreciated.
I totted up what I spend, and for the sake of losing business coming to £14,500 a year (going thru old receipts from last year) a refusal to make a refund of £30 is ridiculous - look at the maths - it aint brain surgery lol.
Couple of useful things came out - that I should find a better place to keep my till receipts than the kitchen, obviously, and not to assume good customer service.

Well, I really do appreciate folk taking the time to respond anyway, so thanks for your help.

biscit

voiceofreason wrote: »

Smart/Ar*e.......

....and there's actually nothing wrong with the phrase "anyone who comes to the situation cold" - there's no "u" missing there!

I did mean cold FWIW.

voiceofreason

biscit wrote: »

I did mean cold FWIW.

Aye, that's how it read to me too - not your fault if someone's coming to your post cold (or "could", as they'd have it? ) themselves and not taking the time to read through.

Muppets.

oldsam

Contact ANDY BOND ASDA the Ceo for he is No. 1 . Under the SALE of Goods ACT 1982 IT IS REQUIRED THAT THE GOODS SHOULD BE OF MERCHANT ABLE Quality they have this duty - If parts are missing and you Cannot put it together - Then there are two options Write to the local rag see if they will print your story- Write to the CEO at ASDA for resolution of the matter - also get in touch with trading standards of your area (find them under You Gov. com ) for advice - , They sold you an item that has to be safe to use, Even if the parts are missing - The Customer Service Manager at ASDA HQ in LEEDS has the overall respondsibilty for the company not the store manager, He is looking at this for what best for the company and you - So find your e-mail print it off - how did you pay for it - Cards or Cash- your proof could on the statement - If a credit card is used you may be covered by the Credit Card Company under their rules- Best of luck- Blow yer Bugle and Bang yer Drums .