Metal found in frozen asda onions

weegrim

Hi, was just looking for some advice on what the best thing to do from here is.
We are half way through a bag of frozen onions from asda (asda's own) and a metal pellet shaped object has fallen out of the bag! Is it worth phoning the number on the back of the bag or taking it to the store? Will they even care if I do either? Thanks for any input.

Graham

jdturk

inform them what happened in a polite way, accept their apology and maybe some vouchers and move on

alwaysonthego_2

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spike7451

weegrim wrote: »

Hi, was just looking for some advice on what the best thing to do from here is.
We are half way through a bag of frozen onions from asda (asda's own) and a metal pellet shaped object has fallen out of the bag! Is it worth phoning the number on the back of the bag or taking it to the store? Will they even care if I do either? Thanks for any input.

Graham

Yes,
I came home from work to find maggots in Orbit the Cat's feed dish,I phoned the ASDA helpline,got a written apology & a £10 giftcard.phone the number on the bag.

gordikin

jdturk wrote: »

inform them what happened in a polite way, accept their apology and maybe some vouchers and move on

Good advice!

stompin-sarah

i found a piece of blue plastic in a own brand chicken pie... took it back to the shop and got.... a crappy refund.... and was went on my way huh

gordikin

Refund is a result!

spike7451

You're always better to phone the helpline & not return to the store.The helpline people have the authority to issue refunds higher than that the store can offer.

sarahg1969

Perhaps it's just a pellet left behind from when the onions were shot?

elisebutt65

I found some glass in a ciabatta from an artisan bakery at Xmas - found it in my mouth after I took a bite:eek:

I took it down to Environmental Health, filled in a statement and have left it with them to pursue - I'm more concerned with other peoples safety than getting refunds or compensation

solodanceparty

Call the number and just explain. And please, whatever you do, don't start going on about compensation.