Very Very Very Angry! The 3rd and (hopefully) final installment of this gripping saga

rog2

Well done - worth waiting for!

mrs_mug_2

Well done Mirtos, great letter btw.

Are you considering leaving them?

kathfisch

Well done mirtos, good for you standing up for yourself!! :T

I don't think I'd have been brave enough to mention the flowers/chocolate too but it obviously worked for you :T

lynzpower

I dont recommend first direct incidentally,

If you are looking for a bank account with
a) easy to understand internet banking
b) staff who speak english as a first language

You could do a lot worse than co-op/ smile. i think they are still giving 12 bottles of wine with smile at the mo - sounds like you need a drink after all that! Co-op & Smile said that they would NEVER farm out their call centres overseas, and this is all over thier literature

Smiles better than co-op IMHO as coop charge you 15 for setting up an OD, whereas smile has a 0% OD of 500 as standard

Toomuchdebt

lynzpower wrote:

I dont recommend first direct incidentally,

If you are looking for a bank account with
a) easy to understand internet banking
b) staff who speak english as a first language

I've never spoken to anyone other than an English person at First Direct,and the internet banking was dead easy

Lemon_Tree

You've just reminded me that i need to ring my bank, they took two payments out twice on different days and refund one them on the third day, but as i live in my overdraft i'm going to try and get some interest back as it was their fault! and they calculate interest based on my ending balance each day
Lem

vivaladiva

Well done Mirtos :T

I could join in with a rant about Abbey, but I'm leaving it simmering until I go and see them tomorrow. I got no help at all from their call centre in India and to add insult to injury their CS person suggested I took a couple of minutes (on my phone bill!) to answer a customer satisfaction survey. I told him very calmly that I didn't think it was a good idea right now. :rotfl:

Incidently is anyone else aware that if you pay in cash at an ATM (you know those things that are there for your convenience) it takes 3 days for said cash to be credited to your account. :eek:

Mirtos

Thanks guys :wave: Mrs Mug. I'm not really sure whether to leave Lloyds or not - I'm just about to get back my bank charges from them, so I'm tempted to stay because in future they'll KNOW I'm serious when I complain/ ask for my charges back. I'm mulling it over - but will of course consult the DFWs before any final decision!

Thanks Lynz - personal recommendations are the most valuable.

Kathfish - I was so mad, I thought that if I asked for twice as much as I wanted, then at least I'd come out even! worked for me!!!