poor customer service tesco!

FatAndy

Pollycat wrote: »

In fact, if I'd been one of those Tesco staff, I wouldn't have grumbled under my breath, I'd have requested that you control your son to avoid injury to him or other customers.
Clear now?

I suspect the problem here is that the Tesco staff didn't request that the OP controlled her son. Perhaps if they had done that the OP could have explained the situation, apologised and not thought any more about it. However, by muttering to themselves whilst in earshot of the OP they've made themselves out to be downright rude and obnoxious. The fact that they're staff is irrelevant, if they had something to say they should have said it to the OP's face and not behind her back.

lolly1981

thank you...youve explained that much better than i was able to ...im not very good with words clearly lol

Pollycat

lolly
sorry for the misunderstanding about your post.

FatAndy
I think your points regarding the sales staff's attitude are valid.

I guess the issue is whether some great oik (not talking about the OP here) would take exception to being asked to control children and lash out.

I wonder what Tesco policy is regarding unruly children and their staff.

Lolly
I think if your husband had quietly but firmly told the staff what the problem with your son was and stated his dissatisfaction with the way they had spoken about him, things might have been different.

As it's something that you're quite likely to encounter in the future (with staff and other customers) if you take your son shopping regularly maybe a pre-prepared response from you to whoever is making the comments would make things easier.

fluffnutter

Pollycat wrote: »

Lolly
I think if your husband had quietly...

Oooh, that got my gender-stereotyping radar twitching! Wouldn't Lolly talking to the staff have had the same effect?!

FatAndy

Pollycat wrote: »

lolly
I guess the issue is whether some great oik (not talking about the OP here) would take exception to being asked to control children and lash out.

I'd imagine some great oik would be far more likely to lash out if they overheard someone talking about them behind their back rather than to their face!

Pollycat

fluffnutter wrote: »

Oooh, that got my gender-stereotyping radar twitching! Wouldn't Lolly talking to the staff have had the same effect?!

No need for it to be twitching at all.

It probably would have had the same effect if Lolly had spoken to the staff.

However, the reason I said about Lolly's husband speaking to the staff was because it was HE who overheard the comments and HE who actually spoke to the staff:

If it was Lolly who had overheard the comments and Lolly who had spoken to the staff, I would have suggested that Lolly

had quietly but firmly told the staff

It sounds to me like Lolly had her hands full with her son.

lolly1981 wrote: »

well anyway when we were in the cheese aisle...my OH heard 2 staff memebers talking about my son...saying that his behaviour is disgusting and that i should learn to control hima nd if i cant should not bring him shopping...other people do not want to have to see it or hear him...and alkso that my i was disciplining him to loudly...at this point i was ignoring the behaviour...and just generally going on about my badly behaved son...my OH half turned and said that they shouldnt be !!!!!ing about customers and that they were talking about his son...they just mumbled under their voices the usual.;.well you need to learn to c ontrol him and we werent talking about your son etc.

suited-aces

fluffnutter wrote: »

Oooh, that got my gender-stereotyping radar twitching! Wouldn't Lolly talking to the staff have had the same effect?!

facepalm.jpg

Pollycat

FatAndy wrote: »

I'd imagine some great oik would be far more likely to lash out if they overheard someone talking about them behind their back rather than to their face!

But we (or at least I) weren't talking about Tesco staff talking about people behind their backs.
We've already agreed that that's rude - at least I thought we had.

I was talking about Tesco staff being officially sanctioned (or even encouraged) to request parents to keep their children under control, what Tesco policy was on that and how some people might take offence and lash out.

Idiophreak

FatAndy wrote: »

I suspect the problem here is that the Tesco staff didn't request that the OP controlled her son. Perhaps if they had done that the OP could have explained the situation, apologised and not thought any more about it. However, by muttering to themselves whilst in earshot of the OP they've made themselves out to be downright rude and obnoxious. The fact that they're staff is irrelevant, if they had something to say they should have said it to the OP's face and not behind her back.

I don't really see this the same way.

When I used to work retail I got *completely* bored of kids running around, hitting into people, breaking stuff, screaming, punching me, throwing nails at me (it happened...) and all the rest of their horrible bratty behaviour.

If I were putting out cheese with a colleague and saw some kid running around screaming and shouting, I can well see myself sighing and saying "why can't people just control their kids" or something. Sure, it's probably unprofessional, but I'm human and don't always do the "proper" thing.

I wouldn't want to go and confront them about it (sadly, it's probably the same people who can't control their kids that would knife you for asking them to...), I'd just have a grumble - and if the father happened to be standing behind me at the time, I'd be pretty embarrassed about it. I certainly wouldn't consider my behaviour to be particularly rude or obnoxious...just a regular guy fed up with lousy parenting...

(I appreciate OP has a good reason for struggling to control their child...but there are plenty of kids running around out there that don't have ADHD, just poor parents...)

Widelats

I'd have laughed at your kids, i don't want to know a kid who isnt a silly heart, nothing wrong with kids being kids.