poor customer service tesco!

lolly1981

hello all

this is a rant about mean and nasty gossiping staff in tescos...sorry

on saturday me and OH took our 3 children shopping in our local tescos....our middle son suffers ADHD and shopping can be a difficult time...well on this particular saturday he was a bit of a challenge...(we were having friends over that night so i think he was a bit excited too)...running around..singing...just generally being a pain...i had hold of his ghand to try to calm him...and obviously told him that his behaviour wasn't on etc.

well anyway when we were in the cheese aisle...my OH heard 2 staff memebers talking about my son...saying that his behaviour is disgusting and that i should learn to control hima nd if i cant should not bring him shopping...other people do not want to have to see it or hear him...and alkso that my i was disciplining him to loudly...at this point i was ignoring the behaviour...and just generally going on about my badly behaved son...my OH half turned and said that they shouldnt be !!!!!ing about customers and that they were talking about his son...they just mumbled under their voices the usual.;.well you need to learn to c ontrol him and we werent talking about your son etc.

we did complain to a manager even tho she said she'll have a word....she wasnt all that bothered.

i will never use my sons ADHD as an excuse but sometimes he genuinly cant help his behaviour....i do not allow him to behaviour lik ethat so there are consequences to his actions...but that still does not give them the right to talk about him in that way....they do not know what is going on in our lives and his lil head (hes only 5)....i'm just thankful he did not hear them!!

rant over

davetrousers

Thing is when I am out shopping and I see 'badly behaved' kids I do often moan about them, sometime audibly. I don't know whether they have a condition or not.

But then again I do moan about people getting in the way, dithering, eating food they haven't paid for (yet), talking loudly etc. Chances are that the staff moan about plenty of other things too.

Try not to let things get you down.

lolly1981

it isnt so much people moaning about my son behaving badly (before i hada 'badly behaved' childi too would judge )...i think its more that it was staff memebers who had nothing better to do than stand around gossiping about customers
i am very much one who belives in customer srvice...and slattinga customers child is not what i would class as good customer service lol

FatAndy

lolly1981 wrote: »

...i had hold of his ghand to try to calm him...

This is obviously a typo but I really hope it's supposed to say 'hand' and not 'gland'. That would have given the Tesco people something to talk about :eek:.

http://www.urbandictionary.com/define.php?term=gland

lolly1981

haha..yeah i meant hand

Pollycat

Lolly
I tend to agree with Davetrousers.

I (quite often) see kids in supermarkets being a total nightmare.
Some are allowed to run riot, cling onto trolleys, shout and yell and just generally make a right nuisance of themselves.

I even saw one Mum with her kid on a scooter, for heaven's sake.

Your post says you're annoyed because it was Tesco staff who were talking about your son's behaviour (which you see as unprofessional behaviour) but I'll bet anything that there was a number of customers who were also not pleased about having a child 'running around and generally being a pain'.

I narrowly missed knocking a child flying as I rounded a corner and they had obviously run full-tilt down the length of the aisle.
I did tell the parent that they should have their child under control and were lucky that I'd missed her with my trolley.

To you, he's your treasured and much-loved son - to a lot of shoppers, he's just 'generally being a pain'.

Before now, I've complained to staff that parents are not supervising their children properly.

Just 2 sides of the same coin, I guess.
Anyway, I hope he enjoyed the evening with your friends.

Now, what REALLY gets me mad is kids running loose in pubs where their parents have gone for a meal or a drink and just can't be bothered to watch them. :mad:

lolly1981

thats the thing..its not as if i wasnt trying to control him...he is my treasured son but i will be the first to admit he is not an angel...far from it but at the end of the day its the customer service that is very unprofessional here.

they complained that his behaviour was off but then complained when i told him off, damned if i do, damned if i dont.

i dont agree with letting children run riot...my days are spend with xxx come here, xxx dont do that, xxx get down from there....a child with ADHD respond completly different to a 'normal' child....there is none of the oh if he hurts himself he wont do it again, wrong..he'll still do it and he'll hurt himself again....taking privilages away from them dont do any good (not that i dont do it) because even tho the behaviour might stop for a while they will find something else to amuse them...because their brains are on the go constantly...they dont tend to have a 'favourite' toy or book, or blanket. everything is open to being played with and if you take that away they'll find something else!
they arent 'naughty' or badly behaved...they are impulsive...they do things the second they think of them...they often cant control that...even if its something they know they shouldnt do or will hurt them its like areflex they 'have' to do it.

my job is hard enough without people putting me down...my parenting skills are stretched to the limits all the time....or !!!!!ing about my sons behaviour

Pollycat

lolly1981 wrote: »

thats the thing..its not as if i wasnt trying to control him...he is my treasured son but i will be the first to admit he is not an angel...far from it but at the end of the day its the customer service that is very unprofessional here.

they complained that his behaviour was off but then complained when i told him off, damned if i do, damned if i dont.
i dont agree with letting children run riot...my days are spend with xxx come here, xxx dont do that, xxx get down from there....a child with ADHD respond completly different to a 'normal' child....there is none of the oh if he hurts himself he wont do it again, wrong..he'll still do it and he'll hurt himself again....taking privilages away from them dont do any good (not that i dont do it) because even tho the behaviour might stop for a while they will find something else to amuse them...because their brains are on the go constantly...they dont tend to have a 'favourite' toy or book, or blanket. everything is open to being played with and if you take that away they'll find something else!
they arent 'naughty' or badly behaved...they are impulsive...they do things the second they think of them...they often cant control that...even if its something they know they shouldnt do or will hurt them its like areflex they 'have' to do it.

my job is hard enough without people putting me down...my parenting skills are stretched to the limits all the time....or !!!!!ing about my sons behaviour

lolly1981 wrote: »

...and alkso that my i was disciplining him to loudly...

I think maybe they were saying that you were telling him off too loudly, not necessarily complaining about the fact that you were disciplining him at all.
I find that some parents who yell at their children are just as annoying as badly behaved children themselves.
I'm not saying you WERE yelling, it's just something that I picked up from your original post.

Unfortunately, as it's not obvious that some children have behaviour issues (as opposed to being plain naughty on some occasions) you may always get people tut-tutting when your son is

running around..singing...just generally being a pain...

I'm not denigrating the problems you may have or dissing your parenting skills, just pointing out from the other side that some other shoppers find children who misbehave (for whatever reason) in supermarkets a pain in the butt.

lolly1981

as i said i have done it in the past...even do now...mthe point im trying to make is it wasnt other customers...it was staff members...and it wasnt even that they addressed me...they were !!!!!ing amoungst themselves...im sorry but i think this is poor practice...they may have an opinion but if its a derogatory one they should keep it to theirselves.

if you dont have anything nice to say...dont say anything at all!!

Pollycat

lolly1981 wrote: »

as i said i have done it in the past...even do now...mthe point im trying to make is it wasnt other customers...it was staff members...and it wasnt even that they addressed me...they were !!!!!ing amoungst themselves...im sorry but i think this is poor practice...they may have an opinion but if its a derogatory one they should keep it to theirselves.

if you dont have anything nice to say...dont say anything at all!!

Whoa, lady!

Read my posts, will you!

All I've done (so far) is point out (politely, at that) the other side of the coin regarding your rant (your word, not mine) about supermarket staff talking about your badly behaved son.
In fact, if I'd been one of those Tesco staff, I wouldn't have grumbled under my breath, I'd have requested that you control your son to avoid injury to him or other customers.
Clear now?

Now I'm sorry that I misunderstood the reason for your post - if I'd realised that you wanted a sympathetic pat on the shoulder and a 'there, there, take no notice of the nasty Tesco staff' I'd not have bothered to reply.

lolly1981

lol...i wasnt meaning you....i was meaning the tesco staff....i agree with what youre saying...i was talking about the staff!