Self Scans ASDA!!!

nomoneytoday

Surely you must have noticed that the magazine wasn't on the screen when you put it in your bag? It would be the last item on the list when packed.

Working at a store, and knowing the procedures for catching crooks doesn't detract from that IMHO.

geoff11

blame yourself not the scanner, every item scanned shows up on the screen, pay more attention.

solodanceparty

more_money_for_me wrote: »

I won't use self scan. I can't see the point in further increasing supermarket profits, and further reducing employment opportunities. I know lots like them, but while there are still checkout staff would rather interact with them rather than a machine.

I use them. When I only have a few items, I can't be bothered waiting behind someone with a trolley load, especially when I want to get in and out. They won't reduce employment at all, it's good for those situations when you have a sandwich and don't have time to wait.

valos_mummy

Agree with Mankysteve, write again recorded delivery. You were promised an apology from the manager, and the ban lifted, neither of which has happened. Asda have promised these things, and issued an apology from their customer services so they have acknowleged this as a wrong doing. Maybe they were relying on the store manager to contact you directly, and said store manager obviously doesn't want to apologise so has ignored their instructions?

People make mistakes, and those self scan machines can be a pain in the !!!!!, but at the same time Asda have not followed their own security procedures correctly and have informed the police you had shoplifted there before, with obviously no proof I presume?! Just write again and keep taking it higher until it gets sorted, and good luck with it.

kelloggs36

Not the self scans, but I have heard today from an ex Asda employee that there are no freezers at the back so that when frozen deliveries arrive, the stuff sits around defrosting and then gets put back into freezers in store - health and safety risk of food poisoning. Is this true of all supermarkets?

Helix

kelloggs36 wrote: »

Not the self scans, but I have heard today from an ex Asda employee that there are no freezers at the back so that when frozen deliveries arrive, the stuff sits around defrosting and then gets put back into freezers in store - health and safety risk of food poisoning. Is this true of all supermarkets?

The Sainsburys I worked in had large freezers (they were more like rooms) out the back which all the frozen stock straight went into when deliveries came in.

Same with fresh stuff straight into the fridges in the stock room. This was a rather small supermarket as well.

Becles

kelloggs36 wrote: »

Not the self scans, but I have heard today from an ex Asda employee that there are no freezers at the back so that when frozen deliveries arrive, the stuff sits around defrosting and then gets put back into freezers in store - health and safety risk of food poisoning. Is this true of all supermarkets?

Some Asda's do have warehouse fridges and freezers out the back. I know because I've been in them for work! Other supermarkets have them too.

Storck

I'm guessing all the supermarkets have freezers in the back otherwise they could not function properly. They could order stuff, guessing at least a couple of days lead, and then not have space in shop floor freezers and it would have to go in the bin.

I think it might be a disgruntled ex ASDA employee.

bubblegumcola

The place I work has a large walk in fridge and walk in freezer to hold stock. How on earth could supermarkets fill up fridges and freezers with stock during busy periods without somewhere to hold excess stock. They are usually cram packed at Xmas time or they would never have enough stock to put out, you'd have lines of refridgerated lorries constantly out the back otherwise. Stock can be out of fridges/freezers for a set period but I can't remember how long it is ( I work no where near the fridges/freezers), after which it has to be destroyed.

As for the self scan tills, sounds like poor staff training but I think I would have noticed something hadn't scanned, especially if you put it into the bags. usually they bleep and say 'unexpected item in the bagging area ' and the staff come over to help. Personally I hate self scan tills due to an idiot supervisor at my local Tesco telling me to go to one instead of a proper checkout. I had my toddler with me and was trying to keep an eye on him , scan the stuff in my trolley and pack, took ages and toddler kept nearly vanishing out of the front doors. I did it once then the next time I was in I told the supervisor when he was trying to direct me there again that he should be directing people will small baskets there and not people who wanted a hand packing and had bairns with them. I don't think he works there now, no common sense if you ask me.

If Asda are not responding to your concerns regarding dropping the ban, etc then get a lawyer to send one to the store manager to try and sort it out.

scottn

3.50 mag...the management are probably just as annoyed at having to deal with it as you are being pulled up for stealing it.