Problem with O2

princessk1

I took out a contract with o2 in june 09 and was supposed to be paying £25 but added the £7.50 internet bolt on to my tariff.the first couple of months were ok,bills were not more than £35 but recently they've shot up to £45/50 a month.i never go over my minutes or my texts and ringing them is no help,i think i must talk gibberish or something!
Whats my best course of action?i was thinking of dropping my tariff to the lowest i can get then taking out a new contract elsewhere,does anyone know how low i can drop it to on o2?want to be prepared to argue with them instore tomorrow

Jon_01

What are you being changed for ? Are you going over your minutes or texts?
You need to find out why you're going over before doing anything.

I have a feeling (and sure an O2 expert will be along soon) but I thought O2 only let you drop a tariff in the last month of the contract

jclegs

Does it not say on your bill or on My O2?

ukbill69

Go onto my o2 and see your bill, then it will tell you why you are being charged. Simple.