Cancelling order from overseas internet company with .co.uk address

DVardysShadow

http://www.crazycameras.co.uk/returns-policies-doc_10.html

Mentions SOGA and DSR. Take a screen shot! It has to be taken as implying UK law.

omen666

If you use firefox as a web browser there is an add on that you can get and install that shows a flag of the counrty where the website is hosted/based. Most UK reputable companies would have theirs hosted here in the UK, others like Amazon and that though might not but it is helpful if you have not heard of the site before. Also use WHOIS for more information

pmduk

omen666 wrote: »

If you use firefox as a web browser there is an add on that you can get and install that shows a flag of the counrty where the website is hosted/based. Most UK reputable companies would have theirs hosted here in the UK, others like Amazon and that though might not but it is helpful if you have not heard of the site before. Also use WHOIS for more information

Just found something similar for Chrome called Chrome Flag. Looks very useful.

gordikin

4743hudsonj wrote: »

What do you expect You are cancelling an order for no aparant reason (every company has bad reviews). In the Uk this would be ok but you must accept you bought from the US.

Your "basis" of false representing is tripe tbh so i was just informing you that it made difference and you have only the rights they have given, which in light of things is quite fair, and actually, under uk law, you would only get the same right so why the big huff?

Boggles the mind.

Boggles politeness!...rubbish? tripe?...sorry that's not called for...but then I think you have questioned your politeness quotient on MSE in the past?

Optimist

omen666 wrote: »

If you use firefox as a web browser there is an add on that you can get and install that shows a flag of the counrty where the website is hosted/based. Most UK reputable companies would have theirs hosted here in the UK, others like Amazon and that though might not but it is helpful if you have not heard of the site before. Also use WHOIS for more information

I wouldn't depend on this add on. In this instance the company are using a server based in Durham thus it will show a UK flag

omen666

Optimist wrote: »

I wouldn't depend on this add on. In this instance the company are using a server based in Durham thus it will show a UK flag

I did also mention using WHOIS as well and in this case it shows a US based registrant which would ring alarm bells for me and the fact the company has only been going a year would cause me to swerve it too

Domain name:
crazycameras.co.uk

Registrant:
George Hill

Registrant type:
Unknown

Registrant's address:
691 Dell Road
Juno
AK
63209
United States

Registrar:
Key-Systems GmbH [Tag = KEY-SYSTEMS-DE]
URL: http://www.Key-Systems.net

Relevant dates:
Registered on: 31-Jan-2009
Renewal date: 31-Jan-2011
Last updated: 02-Jan-2010

Registration status:
Registered until renewal date.

Name servers:
ns25.domaincontrol.com
ns26.domaincontrol.co

Optimist

The web site states that the items are despatched from the US. I assume the OP paid with credit card so if it doesn't arrive then Section 75 still applies so a refund is perfectly possible from the card company. I'm assuming a camera is over £100

To order from anywhere online and hope you get the item within a week for a wedding whist perfectly possible is not something to bank on.

If crazycameras say the item has despatched there really is not much the OP can do at this point other than wait although I would say their delivery times stated are somewhat optimistic

g32turbo

Despite the website saying they had 25 iPod Touches in stock they actually had none. I am currently in dispute with this company over non delivery. They refuse to cancel my order despite admitting they have no stock and they keep quoting my order is in the shipping queue. Quite astounding as they openly admit they are awaiting a new delivery and will ship as soon as possible.

I have given them a further 2 days to either ship my goods or give me a refund. If I get no joy then I'll inform my credit card company I believe I've been scammed.

I have to admit that I thought I was buying from a UK supplier. Sure you can find reference on the site to distribution being centralised in the States but how many of us really read the small print before we buy. I know will in future.

DVardysShadow

omen666 wrote: »

If you use firefox as a web browser there is an add on that you can get and install that shows a flag of the counrty where the website is hosted/based. Most UK reputable companies would have theirs hosted here in the UK, others like Amazon and that though might not but it is helpful if you have not heard of the site before. Also use WHOIS for more information

1. There is no reliable way of determining geographical location form IP address or anything else on the internet
2. Hosting is global and there is absolutely no reason for a UK based company to base its servers in the UK and I would certainly not ascribe higher reputation to a company for doing so.

smcaul

Crikey!! Just read their T&C's, not that they are very long, but this would worry me:

Because of the nature of the industry, all prices on goods and availability of the goods are subject to change without notice. If there are any changes that we need to make to your order, we will personally contact you via e-mail or telephone call. We may substitute your purchase with an equivalent or like item if the good you ordered is out of stock. We do not make any deliveries on bank holidays.