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Sky BroadBand not installed one month after promise date

russ_nettle
Posts: 9 Forumite
Hi,
Just wondered if anyone else had had problems with sky promising broadband/phoneline by a date and not delivering?
We signed up in November for our new property which we moved to 1st Dec. We were advised Sky Plus would be set up on the 2nd and the phone line 10 working days after, broadband would then be working 5 days after that. I explained that I needed broadband before christmas as I would be on call with work over christmas. This was no problems according to the sky rep. He advised I would def have it for 21st Dec. Nothing was done at all before christmas, no contact to advise there was a delay, nothing. I contacted sky who advised there had been a 'system fault' and it would take another 10 working days for the phone line to be set up and another 5 for broadband. I had guessed this may be the case so had to purchase a pay as you go dongle. Since this contact I have spoke to sky several times and each time since they have not been able to give me any definate dates. The last contact was on thursday 12th, they advised me someone would contact me within 72 hours with confirmation. Sky have offered to greatly reduce the cost of the broadband etc which I would be happy with, IF they were actually providing it.
I am to the point now where I have had to spend £50 on topups etc and am at the end of the 72 hour callback promise. When I call them next time if I do not receive a definate date, and it is not a reasonable time frame (eg a week) I want to cancel the telephone and broadband with sky and get it with someone else (probably 02).
My questions are this tho:
Has anyone done similar?
The TV Phone and Internet were a package, however 2/3 of this package are not being supplied, surely this counts as breach of contract, I did sign up for a 12 month contract, but surely this means I can come out of it? I am happy with the TV package tho and want to keep it.
Any thoughts? views?
Just wondered if anyone else had had problems with sky promising broadband/phoneline by a date and not delivering?
We signed up in November for our new property which we moved to 1st Dec. We were advised Sky Plus would be set up on the 2nd and the phone line 10 working days after, broadband would then be working 5 days after that. I explained that I needed broadband before christmas as I would be on call with work over christmas. This was no problems according to the sky rep. He advised I would def have it for 21st Dec. Nothing was done at all before christmas, no contact to advise there was a delay, nothing. I contacted sky who advised there had been a 'system fault' and it would take another 10 working days for the phone line to be set up and another 5 for broadband. I had guessed this may be the case so had to purchase a pay as you go dongle. Since this contact I have spoke to sky several times and each time since they have not been able to give me any definate dates. The last contact was on thursday 12th, they advised me someone would contact me within 72 hours with confirmation. Sky have offered to greatly reduce the cost of the broadband etc which I would be happy with, IF they were actually providing it.
I am to the point now where I have had to spend £50 on topups etc and am at the end of the 72 hour callback promise. When I call them next time if I do not receive a definate date, and it is not a reasonable time frame (eg a week) I want to cancel the telephone and broadband with sky and get it with someone else (probably 02).
My questions are this tho:
Has anyone done similar?
The TV Phone and Internet were a package, however 2/3 of this package are not being supplied, surely this counts as breach of contract, I did sign up for a 12 month contract, but surely this means I can come out of it? I am happy with the TV package tho and want to keep it.
Any thoughts? views?
0
Comments
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A relative of mine gets TV, phone and broadband from Sky. They recently moved house and said it was a complete disaster, they had to call a different department at Sky to discuss each service and there was no co-ordination between them. They were often told to call back on a different number, only to be told (after eventually reaching the front of the queue) this was the wrong department, please call back on the previous number. No-one wanted to take ownership of the whole thing and sort it out for them.0
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