Consumer rights - used car......

Wig

Kilty wrote: »

It's a 2005 Vauxhall Astra 1.3 CDTI Club - registered November 2005. £4795 + £149 for 6 month warranty from AutoProtect. £2000 part exchange for my current car and the rest paid by debit card.

£4795 was the agreed price?
That's ok then, just checking it was under £5000

But it will cost you in the region of £135 to lay a case
And if they insist on making you go to court another £300 hearing fee.

motorguy

Kilty wrote: »

Heh - maybe explains it then, maybe a lot of people end up having to claim.

Not me - the car will hopefully no longer be mine by the end of this week.

Why are you so keen to reject a car that you were only too happy to buy next week?

Limp home mode could mean as little as a £10 sensor failing - hardly the end of the world, particularly given its a five year old car?

Also, the warranty mistake will be a simple thing to fix.

motorguy

harveybobbles wrote: »

That is because all our cars go out in the correct condition and we have a very low claim rate on our policy. Hence why we can sell the warranties at such a low price.

Actually, the claim limit on ours is the purchase price. But nothing will cost that mucg to fix lol.

OR more likely because the dealer is making a handsome profit on used car extended warranties.

Its a pity the O/P didnt take as much time to research warranties prior to purchase than he seems to have on 'his rights'

atrixblue.-MFR-.

ok eng managment came it went into limp mode so you took it back, you shout soga at him and he says he'll investigate it, or give you your money you agreed for them to iunvestigate but then come on here asking about the soga act, but the act differs in scotland so i assume you live there.

being as you are investigating your rights in wich you have every right to do so its good to be in the know, i detect that you dont want the vehicle at all and want your money back no matter whether something small is wrong or whether they fix it, this may be a small hickup and seem like a mountain of problems for you but as the dealer is being helpfull why not mention the wrong mileage also and ask them to rectify it?

but sounds like you want your money back.

no wounder dealers are struggling when you get people that drive off the forecourt only to return with a light on shouting soga at them.

custardy

pgilc1 wrote: »

Why are you so keen to reject a car that you were only too happy to buy next week?

Limp home mode could mean as little as a £10 sensor failing - hardly the end of the world, particularly given its a five year old car?

Also, the warranty mistake will be a simple thing to fix.

exactly,my car is 7 years old and did the same as the OP's
its a petrol so different fault but it was a coil pack
new pack fitted and off she runs
been fine for months and sailed its last MOT and all the snow

harveybobbles

atrixblue.-MFR-. wrote: »

no wounder dealers are struggling when you get people that drive off the forecourt only to return with a light on shouting soga at them.

Which takes us back to a post last week where I said the people who quote the SOGA to us dealers are a certain "type"

vaio

atrixblue.-MFR-. wrote: »

.......no wounder dealers are struggling when you get people that drive off the forecourt only to return with a light on shouting soga at them.

SOGA I suppose was originally introduced because garages were selling defective cars to the public.

The problem might be a £10 sensor or it might be a hard/impossible to find/cure intermittent problem that will go on forever costing the buyer time, money and inconvenience. The right to reject ensure that the problem can be moved back to the dealer where it belongs.

All dealers have to do to avoid “struggling” and SOGA issues is to only sell cars that are of merchantable quality and fit for purpose. That can’t be that hard can it?

harveybobbles

It's not hard to sell a car. It's hard to deal with customers who think theier second hand car should be blemmish free and free from faults.

Some faults can be fixed easy, other take time. Days, week, months.
Cars these days are full of hundreds of dfferent sensors and control units which monitor everything. One simple blip will put the car into limp mode to protect it. Yes this is annoying. But thats life. I'd say 95% of our customers are happy were fixing faults. The remaining 5%, well they are the ones who come in all guns blazing and shouting the SOGA and how they are (not) going to report us to the paper.

motorguy

vaio wrote: »

SOGA I suppose was originally introduced because garages were selling defective cars to the public.

The problem might be a £10 sensor or it might be a hard/impossible to find/cure intermittent problem that will go on forever costing the buyer time, money and inconvenience. The right to reject ensure that the problem can be moved back to the dealer where it belongs.

All dealers have to do to avoid “struggling” and SOGA issues is to only sell cars that are of merchantable quality and fit for purpose. That can’t be that hard can it?

It can be hard when even after one simple failure people start demanding their money back.

Chances are the car will have logged what the fault is / was and the dealer can read that log and deal with accordingly.

No five year old car is going to be perfect. The dealer has commited to fixing it, there is no evidence at this stage that its a recurring problem - i really dont see what the problem is.

Inactive

harveybobbles wrote: »

It's not hard to sell a car. It's hard to deal with customers who think theier second hand car should be blemmish free and free from faults.

QUOTE]

A used car should not be expected to be " blemish free " however it should be " free from faults " at the point of sale, unless advertised as faulty.