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Please Help Laptop Died

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  • davb
    davb Posts: 1,293 Forumite
    Part of the Furniture Combo Breaker
    aliEnRIK wrote: »
    Download COMBOFIX
    http://download.bleepingcomputer.com/sUBs/ComboFix.exe

    Switch off your anti virus and follow the simple instructions
    Post the WHOLE of the log it creates (split into sections if too big)
    Thanks for picking this one up RIK, it seemed fairly clean after MBAM, but I don't like steaming in with Combofix as I am unfamiliar with the output.
  • jacnorm
    jacnorm Posts: 410 Forumite
    Rik sorry it has taken me so long to get back on here but, not been too well I have dragged the file onto the icon as you said and I still have the results on the screen but, where is Combofix.txt ? As you can tell I am not much good on computers so thanks for helping me again. Jacqui
  • jacnorm
    jacnorm Posts: 410 Forumite
    ComboFix 10-01-18.03 - jacqui 19/01/2010 17:49:17.5.1 - x86
    Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.894.442 [GMT 0:00]
    Running from: c:\documents and settings\jacqui\My Documents\Downloads\ComboFix.exe
    Command switches used :: c:\documents and settings\jacqui\My Documents\CFScript
    AV: avast! antivirus 4.8.1368 [VPS 100119-0] *On-access scanning disabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}
    FILE ::
    "c:\documents and settings\All Users\Application Data\BigFishGamesCache\Upgrade\Unpack\bfgsetup_s1_ l1.exe"
    "c:\program files\DNA\btdna.exe"
    .
    ((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
    .
    c:\program files\temp
    c:\program files\temp\Message.ini
    c:\program files\temp\Msg.ini
    c:\program files\temp\Msg_chs.ini
    c:\program files\temp\Msg_cht.ini
    c:\program files\temp\Msg_kor.ini
    c:\program files\temp\Uninst\Admin.exe
    c:\program files\temp\Uninst\Message.ini
    c:\program files\temp\Uninst\Msg.ini
    c:\program files\temp\Uninst\Msg_chs.ini
    c:\program files\temp\Uninst\Msg_cht.ini
    c:\program files\temp\Uninst\Msg_kor.ini
    .
    ((((((((((((((((((((((((( Files Created from 2009-12-19 to 2010-01-19 )))))))))))))))))))))))))))))))
    .
    2010-01-17 14:11 . 2010-01-14 11:12 181120
    w- c:\windows\system32\MpSigStub.exe
    2010-01-17 14:07 . 2010-01-17 14:07
    d
    w- c:\windows\system32\wbem\Repository
    2010-01-17 13:51 . 2010-01-17 14:06
    d
    w- C:\32788R22FWJFW(2)
    2010-01-17 12:28 . 2010-01-17 12:28
    d
    w- c:\program files\Windows Defender
    2010-01-16 22:57 . 2010-01-16 22:57
    d
    w- c:\program files\Trend Micro
    2010-01-16 21:54 . 2010-01-16 21:54 5115824 ----a-w- c:\documents and settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\mbam-setup.exe
    2010-01-13 16:03 . 2010-01-13 16:03
    d
    w- c:\documents and settings\NetworkService\Application Data\HPAppData
    2010-01-13 11:13 . 2009-11-21 15:51 471552
    w- c:\windows\system32\dllcache\aclayers.dll
    2010-01-07 14:20 . 2010-01-07 14:20 664 ----a-w- c:\windows\system32\d3d9caps.dat
    2010-01-05 16:19 . 2010-01-05 16:19
    d
    w- c:\documents and settings\NetworkService\Application Data\Trusteer
    2010-01-04 18:33 . 2010-01-04 18:33
    d
    w- c:\documents and settings\jacqui\Application Data\Trusteer
    2010-01-04 18:33 . 2010-01-04 18:33
    d
    w- c:\program files\Trusteer
    2010-01-04 18:32 . 2010-01-04 18:32
    d
    w- c:\documents and settings\All Users\Application Data\Trusteer
    2010-01-03 13:45 . 2010-01-03 13:45
    d
    w- c:\documents and settings\NetworkService\Local Settings\Application Data\Google
    2010-01-03 13:40 . 2010-01-03 13:40
    d
    w- c:\documents and settings\LocalService\Local Settings\Application Data\Google
    2010-01-02 18:40 . 2010-01-02 18:41 2605832 ----a-w- c:\documents and settings\All Users\Application Data\BigFishGamesCache\Upgrade\Unpack\bfgsetup_s1_l1.exe
    2010-01-02 18:40 . 2010-01-02 18:40
    d
    w- c:\documents and settings\All Users\Application Data\BigFishGamesCache
    .
    (((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    2010-01-19 16:29 . 2007-06-23 11:08
    d---a-w- c:\documents and settings\All Users\Application Data\temp
    2010-01-18 10:40 . 2009-03-18 19:02
    d
    w- c:\program files\DNA
    2010-01-17 18:10 . 2009-03-18 19:02
    d
    w- c:\documents and settings\jacqui\Application Data\DNA
    2010-01-16 21:54 . 2009-08-21 17:33
    d
    w- c:\program files\Malwarebytes' Anti-Malware
    2010-01-07 16:07 . 2009-08-21 17:33 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
    2010-01-07 16:07 . 2009-08-21 17:33 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
    2010-01-03 13:40 . 2007-06-18 22:11
    d
    w- c:\program files\Google
    2009-12-06 10:38 . 2009-11-28 20:33
    d
    w- c:\program files\Microsoft Silverlight
    2009-12-03 17:41 . 2007-06-21 10:03 56720 ----a-w- c:\documents and settings\jacqui\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
    2009-12-03 16:38 . 2009-12-03 16:38
    d
    w- c:\program files\MSBuild
    2009-12-03 16:38 . 2009-12-03 16:38
    d
    w- c:\program files\Reference Assemblies
    2009-11-28 20:33 . 2009-05-03 12:23
    d
    w- c:\program files\Windows Live
    2009-11-28 20:28 . 2009-11-28 20:28
    d
    w- c:\program files\Microsoft SQL Server Compact Edition
    2009-11-28 20:16 . 2007-06-18 22:00
    d
    w- c:\program files\Java
    2009-11-28 20:14 . 2009-11-28 20:14 152576 ----a-w- c:\documents and settings\jacqui\Application Data\Sun\Java\jre1.6.0_17\lzma.dll
    2009-11-28 20:14 . 2009-11-09 15:26 79488 ----a-w- c:\documents and settings\jacqui\Application Data\Sun\Java\jre1.6.0_17\gtapi.dll
    2009-11-28 20:13 . 2009-11-28 20:10 1924440 ----a-w- c:\documents and settings\jacqui\Application Data\Macromedia\Flash Player\https://www.macromedia.com\bin\fpupdatepl\fpupdatepl.exe
    2009-11-24 23:54 . 2009-08-20 19:33 1280480 ----a-w- c:\windows\system32\aswBoot.exe
    2009-11-24 23:51 . 2009-08-20 19:34 93424 ----a-w- c:\windows\system32\drivers\aswmon.sys
    2009-11-24 23:50 . 2009-08-20 19:34 94160 ----a-w- c:\windows\system32\drivers\aswmon2.sys
    2009-11-24 23:50 . 2009-08-20 19:34 114768 ----a-w- c:\windows\system32\drivers\aswSP.sys
    2009-11-24 23:50 . 2009-08-20 19:34 20560 ----a-w- c:\windows\system32\drivers\aswFsBlk.sys
    2009-11-24 23:49 . 2009-08-20 19:34 48560 ----a-w- c:\windows\system32\drivers\aswTdi.sys
    2009-11-24 23:48 . 2009-08-20 19:34 23120 ----a-w- c:\windows\system32\drivers\aswRdr.sys
    2009-11-24 23:47 . 2009-08-20 19:34 27408 ----a-w- c:\windows\system32\drivers\aavmker4.sys
    2009-11-24 23:47 . 2009-08-20 19:34 97480 ----a-w- c:\windows\system32\AvastSS.scr
    2009-11-21 15:51 . 2004-08-10 11:50 471552 ----a-w- c:\windows\AppPatch\aclayers.dll
    2009-10-29 07:46 . 2004-08-10 11:51 832512
    w- c:\windows\system32\wininet.dll
    2009-10-29 07:46 . 2004-08-10 11:51 78336 ----a-w- c:\windows\system32\ieencode.dll
    2009-10-29 07:46 . 2004-08-10 11:50 17408 ----a-w- c:\windows\system32\corpol.dll
    2009-10-23 09:33 . 2007-06-24 16:37 56720 ----a-w- c:\documents and settings\kirsty.JACNORM\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
    .
    ((((((((((((((((((((((((((((( [EMAIL="SnapShot@2010-01-17_18.51.11"]SnapShot@2010-01-17_18.51.11[/EMAIL] )))))))))))))))))))))))))))))))))))))))))
    .
    + 2010-01-19 16:29 . 2010-01-19 16:29 16384 c:\windows\Temp\Perflib_Perfdata_988.dat
    + 2010-01-19 16:29 . 2010-01-19 16:29 16384 c:\windows\Temp\Perflib_Perfdata_6f4.dat
    .
    ((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    *Note* empty entries & legit default entries are not shown
    REGEDIT4
    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "ModemOnHold"="c:\program files\NetWaiting\netWaiting.exe" [2003-09-10 20480]
    "DellSupport"="c:\program files\Dell Support\DSAgnt.exe" [2006-08-28 395776]
    "IncrediMail"="c:\program files\IncrediMail\bin\IncMail.exe" [2009-01-27 251264]
    "msnmsgr"="c:\program files\Windows Live\Messenger\msnmsgr.exe" [2009-07-26 3883856]
    "NCLaunch"="c:\windows\NCLAUNCH.EXe" [2007-07-21 40960]
    "swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2010-01-03 39408]
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "SigmatelSysTrayApp"="stsystra.exe" [2006-09-22 282624]
    "ATICCC"="c:\program files\ATI Technologies\ATI.ACE\CLIStart.exe" [2006-05-10 90112]
    "SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2006-09-22 761947]
    "Dell QuickSet"="c:\program files\Dell\QuickSet\quickset.exe" [2007-02-20 1191936]
    "Broadcom Wireless Manager UI"="c:\windows\system32\WLTRAY.exe" [2006-11-01 1392640]
    "DVDLauncher"="c:\program files\CyberLink\PowerDVD\DVDLauncher.exe" [2005-12-09 49152]
    "DLA"="c:\windows\System32\DLA\DLACTRLW.EXE" [2005-09-08 122940]
    "ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2004-07-27 221184]
    "ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2004-07-27 81920]
    "Broadbandadvisor.exe"="c:\program files\Virgin Broadband\advisor\Broadbandadvisor.exe" [2007-01-24 2037240]
    "HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2007-03-11 49152]
    "EPSON Stylus Photo R200 Series"="c:\windows\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE" [2003-07-08 99840]
    "TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2009-01-28 185896]
    "Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-27 35696]
    "avast!"="c:\progra~1\ALWILS~1\Avast4\ashDisp.exe" [2009-11-24 81000]
    "SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-10-11 149280]
    "Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2006-11-03 866584]
    [HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
    "CTFMON.EXE"="c:\windows\system32\CTFMON.EXE" [2008-04-14 15360]
    c:\documents and settings\All Users\Start Menu\Programs\Startup\
    Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2007-6-18 24576]
    Ulead Photo Express 3.0 SE Calendar Checker.lnk - c:\program files\Ulead Systems\Ulead Photo Express 3.0 SE\CalCheck.exe [2009-2-10 61440]
    Update Agent.lnk - c:\program files\3\3Connect\AutoUpdateSrv.exe [2009-8-1 670256]
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
    @="Service"
    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
    "DisableMonitoring"=dword:00000001
    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
    "DisableMonitoring"=dword:00000001
    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
    "DisableMonitoring"=dword:00000001
    [HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
    "%windir%\\system32\\sessmgr.exe"=
    "c:\\Program Files\\IncrediMail\\bin\\ImApp.exe"=
    "c:\\Program Files\\IncrediMail\\bin\\IncMail.exe"=
    "c:\\Program Files\\IncrediMail\\bin\\ImpCnt.exe"=
    "c:\\Program Files\\Messenger\\msmsgs.exe"=
    "c:\\Program Files\\Spotify\\spotify.exe"=
    "c:\\Program Files\\BitTorrent\\bittorrent.exe"=
    "c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=
    "%windir%\\Network Diagnostic\\xpnetdiag.exe"=
    "c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
    "c:\\Program Files\\Windows Live\\Sync\\WindowsLiveSync.exe"=
    R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [20/08/2009 19:34 114768]
    R1 RapportKELL;RapportKELL;c:\program files\Trusteer\Rapport\bin\RapportKELL.sys [15/12/2009 13:37 58984]
    R1 RapportPG;RapportPG;c:\program files\Trusteer\Rapport\bin\RapportPG.sys [15/12/2009 13:37 337000]
    R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [20/08/2009 19:34 20560]
    R2 RapportMgmtService;Rapport Management Service;c:\program files\Trusteer\Rapport\bin\RapportMgmtService.exe [15/12/2009 13:37 972008]
    R2 WinDefend;Windows Defender;c:\program files\Windows Defender\MsMpEng.exe [03/11/2006 19:19 13592]
    S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [03/01/2010 13:40 135664]
    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
    hpdevmgmt REG_MULTI_SZ hpqcxs08
    .
    Contents of the 'Scheduled Tasks' folder
    2010-01-19 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
    - c:\program files\Google\Update\GoogleUpdate.exe [2010-01-03 13:39]
    2010-01-19 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
    - c:\program files\Google\Update\GoogleUpdate.exe [2010-01-03 13:39]
    2010-01-19 c:\windows\Tasks\MP Scheduled Scan.job
    - c:\program files\Windows Defender\MpCmdRun.exe [2006-11-03 19:20]
    .
    .
    Supplementary Scan
    .
    uStart Page = hxxp://uk.yahoo.com/
    uSearchMigratedDefaultUrl = hxxp://www.mywebsearch.com/jsp/cfg_redir2.jsp?id=ZUxdm080YYGB&fl=0&ptb=0GcYHhZFMf0xOrC89UNvxQ&url=http://www.uk.ask.com/web&q={searchTerms}&l=zu&o=sb
    uInternet Connection Wizard,ShellNext = hxxp://127.0.0.1:4664/first_usage&s=pBc5b8HngTFmGfqSqLdCvNpQ0u8
    uSearchAssistant = hxxp://www.google.com/ie
    uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
    IE: &Search
    IE: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
    IE: eBay Search - c:\program files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
    IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_5F1A57F0B9B89E2E.dll/cmsidewiki.html
    IE: Open in new background tab - c:\program files\Windows Live Toolbar\Components\en-gb\msntabres.dll.mui/229?c9c319d62ed648bbbac397f24f860cb3
    IE: Open in new foreground tab - c:\program files\Windows Live Toolbar\Components\en-gb\msntabres.dll.mui/230?c9c319d62ed648bbbac397f24f860cb3
    FF - ProfilePath - c:\documents and settings\jacqui\Application Data\Mozilla\Firefox\Profiles\1in8irci.default\
    FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
    FF - prefs.js: browser.search.selectedEngine - MyWebSearch
    FF - prefs.js: browser.startup.homepage - hxxp://en-us.start.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official
    FF - prefs.js: keyword.URL - hxxp://www.mywebsearch.com/jsp/cfg_redir2.jsp?id=ZSYYYYYYYYGB&fl=0&ptb=TzLobXdPa6GYUuKqxvZ1RQ&url=http://search.mywebsearch.com/mywebsearch/GGmain.jhtml&st=kwd&n=77ce525d&searchfor=
    FF - plugin: c:\program files\Google\Update\1.2.183.13\npGoogleOneClick8.dll
    FF - plugin: c:\program files\Mozilla Firefox\plugins\npbittorrent.dll
    FF - plugin: c:\program files\Windows Live\Photo Gallery\NPWLPG.dll
    FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
    ---- FIREFOX POLICIES ----
    FF - user.js: yahoo.homepage.dontask - true.
    **************************************************************************
    catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
    Rootkit scan 2010-01-19 17:57
    Windows 5.1.2600 Service Pack 3 NTFS
    scanning hidden processes ...
    scanning hidden autostart entries ...
    scanning hidden files ...
    scan completed successfully
    hidden files: 0
    **************************************************************************
    .
    DLLs Loaded Under Running Processes
    - - - - - - - > 'winlogon.exe'(796)
    c:\windows\system32\Ati2evxx.dll
    c:\windows\System32\BCMLogon.dll
    .
    Completion time: 2010-01-19 18:01:11
    ComboFix-quarantined-files.txt 2010-01-19 18:00
    ComboFix2.txt 2010-01-18 10:43
    ComboFix3.txt 2010-01-17 18:53
    ComboFix4.txt 2010-01-17 16:28
    Pre-Run: 57,706,987,520 bytes free
    Post-Run: 57,713,229,824 bytes free
    - - End Of File - - 25CB630DFF06B350129C3CDC18691F8C


    Rik I hope I have done this right this time my granddaughter thinks its mad how stressed I have been with this.
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    Hmmm. One of the files still there but youve done your part right

    Look in ADD/REMOVE programs and uninstall anything along the lines of ~
    BigFishGames
    (Its whats probably caused the main part of your infection)

    Then, or if you cant find it ~
    Download SPYBOT (Make sure you click 'DOWNLOAD LATEST VERSION' ~ make sure TEA TIMER is UNTICKED on installation)
    http://www.filehippo.com/download_spybot_search_destroy/
    UPDATE and IMMUNISE (Make sure it reads ZERO unprotected) and SCAN
    :idea:
  • bazster
    bazster Posts: 7,436 Forumite
    1,000 Posts Combo Breaker
    RaiderHammer wrote: »
    Do people think that Firefox is a better option than IE? Thanks.

    http://www.internetnews.com/security/article.php/3847461

    Use Opera.
    Je suis Charlie.
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    bazster wrote: »
    http://www.internetnews.com/security/article.php/3847461

    Use Opera.

    "As well a fair amount of the vulnerabilities have come by way of plug-ins"

    Well the NOSCRIPT plugin makes Firefox bomb proof and FAR safer to use than IE. They also shouldnt be testing it using plugins, or if they do then that should be part of the report

    I also have a link somewhere (Cant find it as yet) showing Firefox to be far safer in its newly downloaded state than IE
    :idea:
  • bazster
    bazster Posts: 7,436 Forumite
    1,000 Posts Combo Breaker
    aliEnRIK wrote: »
    "As well a fair amount of the vulnerabilities have come by way of plug-ins"

    Well the NOSCRIPT plugin makes Firefox bomb proof and FAR safer to use than IE. They also shouldnt be testing it using plugins, or if they do then that should be part of the report

    I also have a link somewhere (Cant find it as yet) showing Firefox to be far safer in its newly downloaded state than IE

    Whereas Opera actually has the look and feel of a professional product, not something that a 16-year-old just did for a school project.
    Je suis Charlie.
  • jacnorm
    jacnorm Posts: 410 Forumite
    Thanks Rik will do that now
  • busenbust
    busenbust Posts: 4,782 Forumite
    I do quite like Opera too, but essentially Firefox is my default - it's simply too good :grin:
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    bazster wrote: »
    Whereas Opera actually has the look and feel of a professional product, not something that a 16-year-old just did for a school project.

    Whats that got to do with safety?
    :idea:
This discussion has been closed.
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