Orange Mobile, Obscene Bill

MRC_2

Strange that they didn't offer to discount it or remove it as a goodwill gesture if this is the first time you've done it.

I know o2 are generally good at discounting or completley wiping the debt off if an unexpected bill was produced due to data like this in the first instance.

Guys_Dad

MRC wrote: »

Strange that they didn't offer to discount it or remove it as a goodwill gesture if this is the first time you've done it.

I know o2 are generally good at discounting or completley wiping the debt off if an unexpected bill was produced due to data like this in the first instance.

Nothing personal to OP, and I have no problem with Orange only passing on the charges they received from the overseas network, but being an Orange customer, I don't want them running into financial problems by taking huge hits by writing off the debts of £1500 per customer who runs up bills that Orange have to settle with 3rd party overseas networks.

If they do, they would eventually have to get it back from mugs like me who reads the phone's manual, learns the network's procedures and then switches off roaming, internet or voicemail if I don't want it overseas!

robt_2

MRC wrote: »

Strange that they didn't offer to discount it or remove it as a goodwill gesture if this is the first time you've done it.

I know o2 are generally good at discounting or completley wiping the debt off if an unexpected bill was produced due to data like this in the first instance.

For data, yes, but for data abroad?

Guys_Dad

robt wrote: »

For data, yes, but for data abroad?

Exactly the point, Robt.

Fizzy_Fish

Jeez, I really feel for you with that whopper of a bill! Good luck in getting it reduced...

Think people are being a bit harsh though, I mean what proportion of poeple actually know how much 1MB equates to in terms of net usage??

I'm not a moron, and took heed of the iPhone's warning of 'substantial charges' and tried not to use my iPhone on a recent trip to Oz. However I needed to use the net briefly (max 10 mins) on 3 occasions , plus about 3 mins on Google maps. Like the OP I assumed I'd be charged quite a bit for the service, but had little choice and thought this would be c. £50 max. I wasn't downloading large files or watching YouTube, just looking at a couple of regular websites and checking/sending text emails for my work.

A week later I had a warning text that I had used over £200. In horror I didn't use it again, and returned to a bill for £279 in total!

It's easily done if you haven't be warned off, and there must be thousands out there who have had similar issues. I hold my hands up that I just didn't realise and will pay the bill, but still feel like I've been totally ripped off, and can't understand why the charges should be so ridiculously high.

And I certainly won't make that mistake again!!

watcherman

A Blackberry is the only way to go abroad, the way it manages and compresses data abroad is superb. A week in the USA recently cost my wife and I about a tenner each.

Boa21

MarsdenCuckoo wrote: »

Good luck but think asking to pay it in instalments is about your best option. In my experience, Orange are not open to writing off any unexpected bills.

A while ago an old handset of mine went to an auction (overseas) - inadvertently with a SIM card in place. Resulted in a bill over £600 for one month's useage. SIM hadn't been used for years (when I got the bill I didn't even recognise the number until they reminded me it was a SIM I'd ordered quite a few years previously for emergency use for my child - up until then the highest bill (4/5 years previously) had been £20 a month. I tried to argue that Orange had a duty of care for unusual useage but they would have none of it. They wouldn't even have their Fraud Dept. look into it. :mad: Their answer was that I'd signed for responsibility and the fact that I'd forgotten to cancel it was my problem.... Strictly speaking, I guess, they were right but in this computerised age then maybe not.....

Exactly the same thing with me (£400 bill). I will never ever ever sign-up with orange again, even if the last provider on the planet!:mad:

iwanttosave_2

robt wrote: »

For data, yes, but for data abroad?

Actually for the first time, often yes.

warrend

Jon_01 wrote: »

Not even profiteering on Orange's side. The costs are from the network roamed on not the home network. So its the network in Canada that are passing the cost on to Orange.

Actually the main cost will be levied by the Gx provider. They provide the international interconnects between all the mobile networks for data. Its this wholesale cost that has driven the charging.

aaliyah

When I go abroad I go to the wireless manager of my HD2 phone & click 2G only. That way The phones does not automaticly update the apps on it.

Was told this buy the orange shop. I can still have txts & calls but no internet.