HijackThis log - please help

KEM

Thanks for being so quick to reply - have said yes to all and it is now busy running again. Looks like it is going to take a very long time to finish though.

KEM

Well the scan looks like it has got about a quarter done - only another 6 hours then until it has finished!

The progress window shows that it has moved Combofix.exe ("probably BATCH.Virus") and also CLhelper.exe ("probably trojan.packed.based") so far. I suspect that when it has finished running it will ask me if I want to Cure, Rename, Move or Delete these items (and any more it may find). Which option shall I choose when it finally gets there?

Thanks in advance.

aliEnRIK

Move them all (possible to retrieve them if need be then)

KEM

Dr Web took 6 and a half hours to run (how come it takes so long?) and moved 3 items - Combofix.exe that was located on the Desktop, combofix.exe that it appeared to have moved to quarantine (huh?) and clhelper.

I've re-immunised with Spybot but it refused to let me immunise the windows hosts section unless I right clicked on the spybot icon and selected run as administrator.

I then ran Hijackthis and again had an error to do with the hosts file unless I ran it as administrator.

There is only one user account on this laptop and it has administrator rights so why do I have to select run as administrator? Do I need to change a setting somewhere?

The HJT file is as follows:


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:57:26, on 18/01/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18865)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Acer\Empowering Technology\ePower\ePower_DMC.exe
C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSLoader.exe
C:\Program Files\Acer\Empowering Technology\eAudio\eAudio.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Launch Manager\QtZgAcer.EXE
C:\Program Files\Acer\Acer Bio Protection\PdtWzd.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Advanced Wheel Mouse\wh_exec.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Users\Robert\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\BatteryAlarm.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Acer\Acer Bio Protection\PwdBank.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW&l=0809&s=2&o=vp32&d=1008&m=aspire_6530g
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW&l=0809&s=2&o=vp32&d=1008&m=aspire_6530g
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\ActiveToolBand.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDStoolbar.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [ePower_DMC] C:\Program Files\Acer\Empowering Technology\ePower\ePower_DMC.exe
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSloader.exe
O4 - HKLM\..\Run: [eAudio] "C:\Program Files\Acer\Empowering Technology\eAudio\eAudio.exe"
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\QtZgAcer.EXE
O4 - HKLM\..\Run: [ZPdtWzdVitaKey MC3000] "C:\Program Files\Acer\Acer Bio Protection\PdtWzd.exe" show
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [WheelMouse] C:\ADVANC~1\wh_exec.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - Startup: BatteryAlarm.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Quick-Launching Area - {10954C80-4F0F-11d3-B17C-00C0DFE39736} - C:\Program Files\Acer\Acer Bio Protection\PwdBank.exe
O9 - Extra 'Tools' menuitem: Quick-Launching Area - {10954C80-4F0F-11d3-B17C-00C0DFE39736} - C:\Program Files\Acer\Acer Bio Protection\PwdBank.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - Winlogon Notify: AWinNotifyVitaKey MC3000 - C:\Program Files\Acer\Acer Bio Protection\WinNotify.dll
O20 - Winlogon Notify: spba - C:\Program Files\Common Files\SPBA\homefus2.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: NTI Backup Now 5 Agent Service (BUNAgentSvc) - NewTech Infosystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\Client\Agentsvc.exe
O23 - Service: CLHNService - Unknown owner - C:\Program Files\Acer Arcade Deluxe\HomeMedia\Kernel\DMP\CLHNService.exe
O23 - Service: eDataSecurity Service - Egis Incorporated - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
O23 - Service: Empowering Technology Service (ETService) - Unknown owner - C:\Program Files\Acer\Empowering Technology\Service\ETService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: iGroupTec Service (IGBASVC) - Unknown owner - C:\Program Files\Acer\Acer Bio Protection\BASVC.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe
O23 - Service: NTI Backup Now 5 Backup Service (NTIBackupSvc) - NewTech InfoSystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
O23 - Service: NTI Backup Now 5 Scheduler Service (NTISchedulerSvc) - Unknown owner - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\Cyberlink\Shared files\RichVideo.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe

--
End of file - 8042 bytes

aliEnRIK

Why some computers need to have 'run as' selected ive still not got my head around yet

Anyways ~
Lets look at whats running now

TICK to FIX these ~
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\ActiveToolBand.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDStoolbar.dll
O4 - Startup: BatteryAlarm.exe
O20 - Winlogon Notify: spba - C:\Program Files\Common Files\SPBA\homefus2.dll


Other suspect items are ~
C:\Advanced Wheel Mouse\wh_exec.exe
O23 - Service: NTI Backup Now 5 Backup Service (NTIBackupSvc) - NewTech InfoSystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
O9 - Extra button: Quick-Launching Area - {10954C80-4F0F-11d3-B17C-00C0DFE39736} - C:\Program Files\Acer\Acer Bio Protection\PwdBank.exe

I get the feeling its the 'acer bio protection' (Some form of 'fingerprint' detection?) that may be causing the slow issues

KEM

Thanks for that - I've fixed the items you suggested except the batteryalarm.exe on startup as that is a tiny program which gives an audible alarm when the battery is low (unlike the rubbish one provided with Vista).

The suspect items you mention are the software I think that is needed to make the mouse function fully, and NTI backup which was pre-installed but has never even been looked at (my son does his homework on the laptop and copies the files onto a memory stick fairly regularly so has never needed anything serious for performing back ups).

Next to the touch pad is a fingerprint recognition thing which I think may well be the Acer Bio thing.

Would you suggest getting rid of any of this lot?

What shall I do with the Dr Web exe file? (It is currently in the Downloads folder as it doesn't appear to have installed itself or placed an icon on the desktop.) And the quarantined files? I had been going to ask if I should delete Combofix that was on the desktop but Dr Web quarantined it - I didn't want the program run by accident by my son or anyone else playing with the laptop.

aliEnRIK

Just delete the Dr Web icon

I've fixed the items you suggested except the batteryalarm.exe on startup as that is a tiny program which gives an audible alarm when the battery is low (unlike the rubbish one provided with Vista).

Is it on worth uninstalling to see if thats whats causing the problem. At the end of the day its now trial and error

KEM

The batteryalarm.exe doesn't actually install - I don't think - it is a small exe file.

I'll get rid of the Dr Web exe file - what happens to those quarantined combofix files? Do I need to delete them?

aliEnRIK

Dont worry about the combofix files

If you wish to test the battery program out then download CCLEANER
Download CCLEANER (Click 'DOWNLOAD LATEST VERSION' ~ UNTICK the yahoo toolbar)
http://www.filehippo.com/download_ccleaner/
Run the top scan (May as well have a clean up whilst its on)
Gto TOOLS and STARTUP and untick the battery one, then reboot the computer to see how it is
If no different retick and reboot it

KEM

OK will try that - already use CCleaner, so have it downloaded and installed, to try to clean up startup items and the like.

Guess that is all then - many, many thanks for all your help in trying to sort this out - enjoy a virtual pint on me! :beer: