bt broadband

carylh43

Hi, at the moment I am with BT, yet wish to move, I pay 24.99 a month and have had numerous problems with bt which include me paying an earlier bill by cheque and even though the money left my account it still showed up by bt as being unapid, and I sent in proof of payment etc, yet this matter has been going on nearly 8 months, anyway to cut along story short I decided to leave BT broadband, was given a mac code early dec, attempted to move howevr mac code did not work, rang them and they said, "why do you wish to leave bt, etc and even offered me a cheaper bill, yet not cheap enough, so I delined, I was told though that a new mac code could not be generated till the 6/01/10, so yet again I waited, today I was given a further mac code that still does not work, I said on ringing them that I refused to wait a further month for a new mac code and was told "we can cancel your service if you want" but then I wont be able to get another provider without a mac code, can anyone advise me on where I stand or give me any advice, it will be appreciated

dylanuk

I think you only need a MAC code if you want a 'seamless' switch between ISPs - e.g. no more than a few hours downtime.

If you cancel BT, then you won't need a MAC code to sign up with another provider because there won't be a broadband service already on the line (when you have broadband it 'locks' down your line to 1 provider - the MAC code is then used to 'unlock' the line and switch it - but if you have no broadband then it's not 'locked').

The only downside is you're likely to have to wait a few weeks without broadband for the new provider to be able to activate your line with their broadband. - With a MAC code this would be avoided as you would stay with your current ISP until the new ISP is ready to turn you on.

I hope this makes sense.