Vodafone - Online Billing is a mess!

[Deleted User]

I'm a Vodafone business customer and joined them on 12th July 2009.

That is over 6 months ago.

Whenever I log into my online account though and try to view a bill - ever since I've been a customer - I get an error message every time I try and view one of my bills:

Sorry, due to the high levels of registrations Vodafone Bill Centre is receiving it is taking a little longer to complete your registration. Please try again in a few minutes. The rest of My Account is available for you to use.

I've phoned up around 15 times over the past six months and every time I get told the same thing: 'the tech team are looking into it and someone will give you a call back shortly...it's a bug and should be fixed in the next few days'

This has been going on for six months so during that time I'm unable to view any of my bills online (which isn't great, as I don't get paper bills). I can login, but just can't view any bills.

Fortunately, Vodafone have said that they're happy to issue paper copies for free for now, but I just want to be able to login and view my bill! Surely it can't take 6 months to fix this bug? I've worked in IT and I would have been sacked if I hadn't resolved a problem like this in 6 months (according to Vodafone, this is their biggest technical issue at present).

Is anyone else experiencing this problem?

RevTheory

Deleted_User wrote: »

(according to Vodafone, this is their biggest technical issue at present).

Is anyone else experiencing this problem?

my online billing isnt working either..

biggest technical issue part is a script, there biggest issue is the fact that everyday there computer systems go down making it impossible for anyone to do anything on vodafone

OneADay

Works fine for me - downloaded latest bill this week and just tried it again now - all working, view usage or download bill.

Maybe try a different browser, clear cache etc.

sanfly

Deleted_User wrote: »

Is anyone else experiencing this problem?

Joined Vodafone last week x 2 accounts and online billing works fine on both, could it be a problem with the business side of their billing system?

jrrowleyws

Generally they are happy to send out paper copies FOC if their online system is being a pain. Not ideal but better than nothing!

Post in the Vodafone eForum and they will usually get things fixed (or issue FOC paper bills till it is fixed), seems like their most helpful staff get eForum duties!

caffinebassman

Actually this is a fair point. To me their online account management has gotten less reliable and much more complex to use over the last couple of years - all in the name of improvement ... and often very, very slow - having said that I usually can get the info I want when I want it eventually.