Boots customer service are of no help

midwife_twinkie

Hi everyone please forgive me if I have posted this in the wrong place.
We had a camera bought for us as a present from an online store, but it had no memory card so whilst we were on our weekend away we went to a Boots store and asked their advice as to which memory card we needed (as we know very little about cameras) The sales assistant was very helpful and advised us of the correct memory card, to which we bought and tried to place into the camera only to find it would not fit, so we took it back and the same sales assistant gave us our money back and tried to look for another memory card to fit but they did not have one.
The sales assistant then advised us to go over the road to a phone shop and told us specifically to get this certain memory card she advised, to which we did, we then put it in to the camera but to our horror it was the wrong one and it would not come out !! but we didnt discover this till we got back from our weekend away so we could not go back to the Boots store to tell the assistant.
We then went along to Jessops who advised us to take it to a certain camera shop as it would need repairing as the memory card was stuck and he advised us to give Boots a ring as we had been not only wrongly advised once but twice!
Now Boots customer services are saying they will not accept responsibility as it’s our word against the sales assistant and the manager of that store has said that under no circumstance would any of his staff give wrong advice, which I am livid about as they did not only once but twice. Customer services say they are not accepting responsibility and that I should be taking responsibility for my own action of putting the wrong memory card in my camera, but I was only doing what I was advised by a sales assistant that I thought she new what she was talking about! Now I have asked to speak to someone higher and am awaiting for them to get back to me. Has anyone got any advice to offer me please.

Tozer

So a helpful customer services assistant at Boots sent you somewhere else in order to assist you, they screwed up and now you want to claim against Boots????

Are you for real or is this a stitch up?

Amazing that you haven't even mentioned the "phone shop" who MAY have messed up but are seeking to blame Boots.

midwife_twinkie

*The boots assistant was helpful but obviously didnt give me the right advice on both occassions he wrong advice led to my camera been broken

*and yes i am for real

* the phone shop aint at fault as i asked for exactly what I had been advised to get by the Boots assistant

dmg24

I went into Asda yesterday. They told me to go to a financial advisor and invest all my money in shares in horseradish. Today the bottom has fallen out of the horseradish market and I am left with nothing. Asda won't give me my money back. Help me!

Esqui

What memory card does the camera take, and what did you get from the phone shop and Boots?

4743hudsonj

I too am amazed at this, how did you expect a member of staff at boots to know what memory card you required if you yourself did not know?

Did you take the manual in? as it would have listed the correct one, i think not.

Its almost impossible to get a card stuck in a slot if its a different size. It will either be too big and not go in in the first place, or be far too small and fall out.

What it sounds like, is you have the correct card, and have inserted it incorrectly (the wrong way) and have jammed it in. This is far more common and would be entirely your fault. I suggest a good pair of tweezers and alot of pulling and prey the contacts are not wrecked.

Out of interest, what camera is it?

And what information is/was written on the card?

neilmcl

midwife_twinkie wrote: »

We had a camera bought for us as a present from an online store, but it had no memory card so whilst we were on our weekend away we went to a Boots store and asked their advice as to which memory card we needed (as we know very little about cameras).

Any reason why you couldn't read the user manual that came with your camera?

calleyw

neilmcl wrote: »

Any reason why you couldn't read the user manual that came with your camera?

A clearly a case of RTFM.

Would you trust someone who had already wrongly advised you once?

Why the OP did not take it to jessops in the first or read the manual is anyones guess.

And as the OP actually put the memory in the camera and it became stuck how do you blame boots for that one.

Yours

Calley

Tozer

midwife_twinkie wrote: »

*The boots assistant was helpful but obviously didnt give me the right advice on both occassions he wrong advice led to my camera been broken

*and yes i am for real

* the phone shop aint at fault as i asked for exactly what I had been advised to get by the Boots assistant

So how much did you pay the helpful assistant for their advice?

Query - have you ever thought about taking responsibility for your own actions????

I really think this is a wind-up. If not, I VERY much hope Boots don't give in to you and, more importantly, that a helpful customer care assistant doesn't get in trouble for helping out a technophobe like you.

Anihilator

It must have been obvious as you inserted it. surely....

Plus all those weekend teenage staff in boots are well known for their PHD's.

midwife_twinkie

Thank you for all your comments