Monthly contract termination

wozza_84

Hi there,

I bought a monthly contract for my partner for a blackberry, with orange, through Phones4U, yesterday over the phone. The phone and sim arrived today.

Unfortunately, I didn't double check that international texts were included in the text bundle, and subsequently have found that they cost an extra 20p every time. My partner texts home to Oz a lot and so this would add a lot of costs onto the monthly amount.

I was wondering if anyone could help... Can I cancel the contract? What rights do I have to do this?

Also, is there any other possible route to obtain a monthly deal that contains international texts... as pay as you go... is getting rather expensive for us!!!!

Any help would be much appreciated...

Jon_01

Anything ordered over the phone is covered by the distance selling reg and you have 7 days to change your mind.
Just call them and tell them you've changed you mind and want to return and cancel. I wouldn't mention the int text thing as no network (as far as I know) includes them...

matt9713

I signed up for a new contract with Orange yesterday and I was advised that all Orange contracts carry a 7 day cooling off period. I assume the same would apply if you got your phone from Phones4U but it's probably worth ringing to check.

Good luck!