To all ISP provider reps

paulrn_2

Having experienced it my self and reading it here one of the biggest causes of anger when dealing with off shore halp centres is the need to repeat the self help script every time you call about a continuing problem.

I have had similar occasions with both BT and Sky and it drives me to distraction on the last BT occasion I was asked to perform these checks 4 times how many times do you need to plug into the test socket and reboot the router etc.

I understand doing it once, although when BT tried to get my Mother to do she did not understand any of it, but you could simply annotate the call and change the script to move on to the next step. This would reduce customer irritation by a huge amount.

BT_company_representative

Hi Paulrn,

If you are having any problems with your BT broadband drop me an email with your MSE username and your account details and I will be happy to look into it for you. Our email address can be found by clicking on our profile.

Cheers

Shane.

Inactive

Easy cure, don't use BT or Sky, use a decent provider with a good service track record and a UK based technical support.