Metronet now Plusnet

talktome

Is anyone else suffering poor service since Plusnet took over Metronet?

I'm unable to speak to the friendly helpful technie guys who always were at the end of the 'phone willing to help me out with any problems. When I call the number I listen to a message and am told to ring back later - not even a queue!

I've raised query tickets which they're taking ages to reply to and now I've just been dismissed. If only I could get to speak to someone!

I've also had impolite responses to my emails begging for help.

The broadband service has been patchy and when I signed up for the 8Mb deal I didn't realise my exchange can't provide it yet. I'm still paying for the 8Mb. Access to their website has also been frustratingly patchy.

Let's see how long it takes for them to provide me with a MAC.

Am considering Madasafish as recommended on this site. Have been warned off Bulldog by this site and comments on complainand shame.co.uk.

JohalaReewi

Have you tried over at the Plusnet forum on ADSLguide?

http://bbs.adslguide.org.uk/postlist.php?Cat=&Board=plusnet

A couple of very helpful tech support guys hang out there as well as lots of Plusnet users. Plenty of advice about switching too! Check out the forums for other ISPs you might be interested in before you switch.

Hillfly

I have also suffereed the same plight.
My speeds have dropped and my upload speed never gets back to the 256 it used to have. It's stuck at 240. I have queried this and have been told there is no problem.

I once had a simialr problem with Metronet and the techies dug away at the issue and got it sorted by tweaking some settings.
Plusnet can't be bothered and say they need me to repeatedly to speedtests in the middle of the night so they can report it to BT. They don't want to do the work themselves._pale_

They really do suck and i must get round to moving on myself....but where is always the issue.