help with formating my laptop

busterkeye

hi everyone

my friend has just dropped me his laptop off hoping that some nice person/s on here can help. the laptop is full of viruses and he cant remove them so he has asked me to format it for him with help from you guys

the laptop is a toshiba SP6100 MODEL No PS610E with xp pro on it and
thats all i know

cheers busterkeye

Lil306

Does the laptop not have a recovery CD?

Anyway, download a program such as BartPE, load it up and format the c:\ drive.

By the way, if you do format the hard drive, make sure you have an OEM Copy of Windows XP with the COA sticker. Otherwise you will need to download a copy of Windows to reinstall it

bingo_bango

DO NOT FORMAT!

Follow the advice in THIS THREAD first.

Pete*G_4

have you/he tried to identify the viruses and uninstall them? formatting should be a last resort unless you've got all the discs to put all the software back on.

try as many of the online virus checkers, malwarebytes etc that you can find before resorting to formatting it.

has your friend not got the Windows CD or any system recovery discs?

EDIT - beaten to it!!

busterkeye

no he as just got the laptop and nothing else

the viruses wont let me go on the net or open any programs or delete

there is a sticker on the back with 2 the product keys on it
if i do get it formatted will the XP reinstal it self?

Pete*G_4

not if you reformat the Hard Drive :rolleyes:

maxtweenie

bingo_bango wrote: »

DO NOT FORMAT!

Follow the advice in THIS THREAD first.

Exactly! Formatting seems very extreme.

busterkeye

ok will do sorry didnt see bingo bango's post

he's not bothered about whats on the comp just has long as it works when its done. but ill go to the thread and see what can be done cheers

busterkeye

i cant do anything on that thread cos it wont let me on the net gggrrrr

bingo_bango

It contains advice that you can read from the PC you are posting on though.

If you have a USB key you can download the programs to that and work from there.

Sounds like the first job is to get you admin access though. I need to go back to work so won't be back until later, but I'm sure Rik or someone will be along shortly and can help.

Donnie

busterkeye wrote: »

i cant do anything on that thread cos it wont let me on the net gggrrrr

But you have Internet access from another machine, so you can put the necessary software on a USB drive or CD.