Transfers

CatCat27

Hi, I have an e-ISA with HSBC and a current account. I do most of my banking on-line and have never had a problem. I've just tried to transfer money from my current account into my ISA but I keep getting an error message: "We are unable to proceed with your request. Please select an option from the left-hand menu to continue. (456)". Does anyone know why this might be? I have tried transferring smaller amounts, and have definitely not used my ISA limit this tax year... I will have to phone them but can't make personal calls at work, so thought I'd ask on the off-chance anyone knows what I 'm doing wrong?! :rolleyes:

Shevman

Hi, I have the exact same problem when trying to transfer from a green current account to my cash e-isa. It didn't seem to want to transfer anything over £20 but 9 times out of 10 it would for anything below that (even though there are no limits for internal transfers!). Waiting to hear back from HSBC, did they manage to help?

Java-Man

Hi - had same problem. HSBC says it's because the account hasn't been used within a tax year. If there is no activity for a single tax year, then transfers are suspended and you have to either call 0800-130-130 or ask for a form and sign/post it back to HSBC so they can unlock the account.

handy2

I had a lot of trouble setting up my HSBC e-isa last year. When transferring in from my previous ISA with another provider it was not possible to do it online and I was given wrong forms at the bank and had to make 2 separate appointments to see the manage. Big waste of time. I have withdrawn money this year but now I want to pay in again I get the error message 'We are unable to proceed 
with your request. Please select an option from the left-hand menu to 
continue. (456)". This has happened before and I never have time to follow it 
up. Today I googled my problem (HSBC's own FAQ section was no help) and saw many other HSBC customers 
have the same issue. It turns out the account need to be re-activated if not been paid into in the current tax year. I have 
telephoned to re-activate my account and am now told that I need to 
download another form online that has to be posted to the bank! This is ridiculous!! It is crazy that the error 
message is not more helpful - it should surely come up with more details 
of the error and what the customer needs to do - in this case it should 
have a clear link to the form the customer need to complete. I am very happy to have 
an e-isa and conduct my affairs online but if their website is so un-user 
friendly then I don't think it is fair to offer such limited support for the 
account. Either they need to invest in making their website easy to use 
and fit for purpose - customers should be able to use the website to do 
these simple transactions themselves! - or they should be offering more telephone 
support when there are such basic limitations. The final straw is that the form I have 
downloaded IS NOT EVEN WRITABLE ONLINE and I need to print a 
paper copy, then fill it in and send it to the bank!! This is a terrible service. It is an 
E-isa! WHY can't I complete it online!!! I understand that regulation/legislation requires certain procedures are followed but I strongly feel that they should offer telephone support to reactivate an e-isa (standard ISA's can be reactivated over the telephone) particularly given that their online support is so terrible in this area. Failing this it should be made very clear when opening an e-isa that if it is not paid into each year you will need to complete paperwork to reactivate it and wait several weeks each time to want to pay in. The type of customer who wants an e-isa is exactly the type of person who is trying to avoid this kind of paperwork hassle. Not good service at all HSBC.

castoff

Landed here after searching for 'the message'. Well, we're at the end of 2013 now and still the same unhelpful message from HSBC:
"We are unable to proceed with your request. Please select an option from the left-hand menu to continue. (456)".