FAo the vodafone company rep.

martynh99

Having been a customer of Vodafone for about 7 years, the contract on my 2 handsets was up for renewal and I called up to see what was on offer. Basically the offers were rubbish and the rep on the phone wasn't at all interested in keeping me and ordered my PAC codes. I'd been offered from T-mobile a way better deal so was happy.
Just as i'm about to sign up with T-Mobile, vodafone call me and match the deal (300 mins, Samsung Jet S8000, Unlimited texts, Unlimited internet, 18 month contract for £22.50 month)

So I signed up and all was well.

Fast forward 2 months and my sons '3' contract was up, so I called up vodafone, they agreed to do same deal as before for this one, got my pac ordered the phone and waited, and waited, and waited - the phone never arrived.
Called up vodafone - the order got 'stuck' in the system and had to be re-ordered. In the meantime the PAC transfer had completed so my son was cut off from the mobile world for 2 days.
The phone arrived and then this month so did the bill - for about £20 more than it should be. Looking at the plan online, it's on the wrong tariff , no web browsing so i'm been charged for that too.
Filled out a webform twice, information that came back was useless and totally incorrect. Called up on the phone and was told it was sorted yet when I view online it's still totally incorrect.

Hopefully the vodafone rep can help and sort this out - otherwise it's a letter to the gaffer

jassi_9

i tried a very similar thread a while back...didnt get noticed at all...

was advised by people on here to join the vodaphone forum, and i got my question answered in hours...

or you might get lucky!

hth

Pete*G_4

i would suggest that the best way to directly contact the Vodafone rep on here, would be to send them a PM... :rolleyes:

jclegs

Pete*G wrote: »

i would suggest that the best way to directly contact the Vodafone rep on here, would be to send them a PM... :rolleyes:

PM's are disabled for Rep's

jassi_9

Pete*G wrote: »

i would suggest that the best way to directly contact the Vodafone rep on here, would be to send them a PM... :rolleyes:

and you dont think people already tried that?!.....:rolleyes:


my god....

Vodafone

Hi martynh99,

I can imagine your frustration after the chain of events you've experienced. I would like you to give me the opportunity to sort this out for you.

As this is an account specific query, I will need further details to be able to look into it for you. Could you please contact me via this link -

Web Relations Team

(Please quote the code WRT135 in the subject line and provide a link to this thread in the message body. So it gets routed through to the correct team)

Thanks

Sukhi
Web Relations Team
Vodafone UK

martynh99

Form submitted. Thanks,