Refused Repair/Exchange. Advice please.

Venkman_2

Isnt it store specific for their requirements. If they need you to fill it out to get a refund just do it and stop being difficult. You will be asking for compensation next for petrol for having to go back a second time

Esqui

StretchedElf wrote: »

You say it's rare, but retailers are willing, at the very least, to push the boundaries of SOGA, not to mention consumer relations! I wonder if there isn't a better system that could be implemented, where an individual item can be matched to the receipt to rule out these rare occasions of dodginess, or better yet, keep this system if it works for you but respect the wishes of the one or two customers who aren't happy giving their details out.

Which is what I tend to do. Tbh, I think it's a legal grey area, so I'm not going to completely refuse a refund to people who refuse details...I don't see that as a good idea.

I'm not sure how that would happen really as I don't work in retail, but I'd have thought having the customer authorise a transaction covered that

It was a wild, once-in-a-blue-moon example. Unlikely to happen in reality.

I imagine the risk of my details being lost, stolen, abused or sold either by an employee or someone else would be quite small (like the risk of dubious returns, for example), but at the end of the day whether or not I take that risk, however small, is my decision. It really shouldn't come down to forum members judging me or anyone like me for being cautious. What gets my back up more than anything is the contempt this practice seems to show for the customer. Retailers act as though they are entitled to your details and that you aren't entitled to your refund!

As I say, if someone's determined to defraud people, they will. I just wanted to reassure you that, at least in my experience, there's no risk.

In any case, the customer knows where the shop is...it's only fair *

* Hi, I'm humour.

cyberbob

Zippy123 wrote: »

They don't need it and are obliged to refund, replace or repair fault goods even if you do not have a receipt but can prove purchase.

How can you prove purchase without a receipt or providing the details that are requested? II suspect that they are within legal rights to ask for the details to prove purchase

The OP has 2 choices give his details and have a refund. Dont give details and not have a refund. His choice

StretchedElf

Venkman wrote: »

Isnt it store specific for their requirements. If they need you to fill it out to get a refund just do it and stop being difficult. You will be asking for compensation next for petrol for having to go back a second time

I could just as easily say they should give me a refund and they should stop being difficult, couldn't I? Either way, there's no need to be rude. And there's me thinking the consumer rights section of money saving expert was going to be a friendly environment for consumers. :rolleyes:

StretchedElf

cyberbob wrote: »

How can you prove purchase without a receipt or providing the details that are requested? II suspect that they are within legal rights to ask for the details to prove purchase

The OP has 2 choices give his details and have a refund. Dont give details and not have a refund. His choice

Or, if I'm legally entitled to a refund without giving my details, I have 3 choices.

Esqui

cyberbob wrote: »

II suspect that they are within legal rights to ask for the details to prove purchase

Not when the customer already has a proof of purchase.

Of course, if the customer has just changed their mind, then it's quite legal (though, again, not great business sense) to refuse to refund if they refuse details.

Zippy123

cyberbob wrote: »

How can you prove purchase without a receipt or providing the details that are requested? II suspect that they are within legal rights to ask for the details to prove purchase

The OP has 2 choices give his details and have a refund. Dont give details and not have a refund. His choice

You can prove purchase by other means, such as a credit card bill but that obviously gives name and address details.

The OP does not have two choices, depending on value, he can sue if he wants or go to trading standards.